Category: ITS News & Announcements

All, the Mediacom repair technicians have been on site. The outage is still on-going and we will have more information available to campus tomorrow. Thank you for your patience.

Yesterday ITS has been made aware that the Mediacom Television signal is no longer broadcasting across campus. Mediacom was not able to get into the space today to work on the issue, they are planning on coming to campus tomorrow morning (Nov. 10th) to begin troubleshooting and working on restoring television feeds across campus. ITS...

ITS has been made aware that the Mediacom Television signal is no longer broadcasting across campus. The signal comes into Meredith Hall and due to the renovation work we will begin working on resolving the problem Wednesday Nov 9th in the early morning hours. ITS will post an update here as soon as we know...

Thank you for your patience. ITS has been made aware that the ZOOM outage has been resolved by the vendor. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.

At 1 PM ITS was made aware that users were having issues connecting to ZOOM. Upon checking the Zoom status website the following notice was posted: Investigating – Our monitoring has detected an issue causing a subset of users to be unable to reach zoom.us.  Our engineers are currently investigating the impact and root cause. Zoom will provide...

Mediacom has reported the issues affecting access to Blackboard, email, and other Drake services are resolved. ITS has performed testing to verify access to these services are now available from the Mediacom network. If you continue to be unable to access Drake services from a Mediacom connection, please contact the support center at 515-271-3001 or...

ITS has been notified of a wide-spread Mediacom outage preventing users off campus from accessing systems such as email and Blackboard. ITS is monitoring the situation and will provide updates as they become available. To receive outage notifications by text, opt in by texting DrakeITSALERTS to phone number 226787. You first need to be signed...

At 12:45 PM ITS became aware of multiple systems including Blackboard, email, teams, and onedrive not being accessible off campus. As a result users are unable to work remotely. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your...

Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2022 please see www.drake.edu/its/maintenanceschedule/.