Category: ITS News & Announcements

Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2022 please see www.drake.edu/its/maintenanceschedule/.

Due to lack of air conditioning in Carnegie Hall, the ITS support center is currently closed for walk-in support. If you’re having tech issues please either visit service.drake.edu/its to request assistance or call 515-271-3001. We apologize for any inconvenience this might cause.

ITS is making updates to Banner. As a result, access to Self Service, Banner Administrative Pages, Workflow, ODBC, eTranscripts, Online Balloting, and DSAP will be intermittently unavailable between 6 a.m. and 12 p.m. on Saturday, April 23. This upgrade is being made to apply functional and security upgrades and patches. We appreciate your patience. If...

Thank you for your patience. Our vendor has now resolved the Respondus system outage and restored service. If you continue to experience issues, please contact the ITS support center at 515-271-3001 or visit service.drake.edu/its to request assistance.

Our vendor is still working to resolve the Respondus system outage. We will keep you posted of progress and will let you know when this outage has been resolved. Thank you for your continued patience.

At 1:30 p.m., ITS became award of an issue where Blackboard Ultra customers cannot currently use LockDown Browser or Respondus Monitor. The vendor is diligently working towards a resolution. ITS will provide updates and will let you know when this outage has been resolved. Thank you for your patience.

ITS is making updates to Banner. As a result, access to Self Service, Banner Administrative Pages, Workflow, ODBC, eTranscripts, Online Balloting, and DSAP will be intermittently unavailable between 6 a.m. and 12 p.m. on Saturday, April 23. This upgrade is being made to apply upgrades and patches related to security and other functionality. We appreciate...

Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2022, please see www.drake.edu/its/maintenanceschedule/.

Thank you for your patience as ITS worked through recent wireless service interruptions. This weekend, hardware repairs were made on the campus network to resolve an issue that began Saturday afternoon. ITS has been closely monitoring performance after that maintenance and network services continue to operate normally. If you experience connectivity issues, contact the support...