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Author: Shawn Madsen (Shawn Madsen)

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ITS Alert

Citrix (VDI) Outage Resolved

Thank you for your patience. ITS has now resolved the Citrix (VDI) outage. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITSAlerts to phone number 226787. You first need...

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ITS Alert

Update on Citrix (VDI) Outage

ITS is still working to resolve the Citrix (VDI) outage. Select individuals receive an “Access is denied” message when opening Citrix apps or desktops. We will keep you posted of progress and will let you know when this outage has been resolved. Thank you for your continued patience. To receive outage notifications by text, opt...

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ITS Alert

File and Print Outage Resolved

At 11:31 AM, ITS learned of an outage affecting file and print services, including PaperCut and web print systems. At 11:38 AM, ITS staff resolved the issue. If you continue to experience any issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its for assistance.

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ITS Alert

Hosting System Outage Resolved

Thank you for your patience. At 12:30 p.m., ITS was able to resolve the hosting system outage. Access to the Password Manager, VDI environment (Citrix Workspace), printing, Facilities systems, and others should be restored. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to reportyour issue. To receive...

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ITS Alert

Hosting System Outage

At 10 a.m., ITS was made aware of a hosting system outage. This is affecting access to the Password Manager, VDI environment (Citrix Workspace), printing, select Facilities systems, and others. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for...

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ITS Alert

Hosting Outage Resolved

At 6 a.m., ITS became aware of an outage on one of Drake’s hosting systems. This affected access to the DUGuest wireless network, certain FP&M systems, printing, and use of Bulldog Bucks. ITS was able to resolve the outage before 8 a.m. and all services have been restored. If you continue to experience any problems,...

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ITS News & Announcements

Skype for Business Telephone Outage Resolved

Thank you for your patience. ITS has now resolved troubles with the Skype for Business telephone client. Vendor support for Drake’s Skype for Business system was able to identify our failed services and redirect access to another system. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to...

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ITS News & Announcements

Skype for Business Telephone Outage

At 8:30 a.m., ITS was made aware of troubles using the Skype for Business desktop client. This is affecting the ability to sign-in, place calls, and receive calls using Skype for Business on Macintosh computers and select mobile devices. ITS is diligently working towards a resolution. We will provide updates and will let you know...

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ITS News & Announcements

FollowMe Print (PaperCut) Outage Resolved

Thank you for your patience. ITS has now resolved the FollowMe Print (PaperCut) outage. ITS staff and our print vendor found that PaperCut was unable to connect to the BlackBoard Transactions database. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like...

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ITS News & Announcements

FollowMe Print (PaperCut) Outage

At 9:55 a.m., ITS was made aware of a FollowMe Print (PaperCut) outage. This is impacting students’ ability to print. Faculty and staff are not affected. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. If you’d...

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