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Author: Jerome Hilscher (Jerome Hilscher)

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Panopto Planned Outage June 25th

ITS is making updates to Panopto. As a result, access to Panopto will be unavailable between Saturday June 25th from 8pm to 11pm. This maintenance is being performed to update Panopto to the latest version. We appreciate your patience. If you are unable to access this system after the planned maintenance window, please contact the...

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Update on Blackboard Learn Ultra performance Issues

Update on Blackboard Learn Ultra performance Issues

Thank you for your patience. ITS is still investigating performance issues with Blackboard Learn Ultra, and we are still working with the vendor to resolve outstanding issues around assignments and display issues.  We will keep you posted regarding our progress and will let you know when this outage has been resolved. Thank you for your...

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Update on Blackboard Learn Ultra Performance Issues

Update on Blackboard Learn Ultra Performance Issues

Thank you for your patience. ITS is still investigating performance issues with Blackboard Learn Ultra, and we are still working with the vendor to resolve outstanding issues around assignments and display issues. We will keep you posted regarding our progress and will let you know when this outage has been resolved. Thank you for your...

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Phishing Scams Circulating Campus

Phishing Scams Circulating Campus

ITS has received numerous reports over the past week of multiple phishing scam variants circulating around campus. Most of them reference job opportunities or impersonate ITS staff and include links that compromise the security of your Drake account, often including language to scare you into clicking the risky link. Do not click the links or reply to...

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Blackboard Intermittent Outage Resolved

Blackboard Intermittent Outage Resolved

Thank you for your patience. Our has now resolved the intermittent Blackboard outage. Blackboard resolved this outage by completing an update of the system. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/itsto report your issue. To receive outage notifications by text, opt in by texting DrakeITS2020 to...

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Possible zoom outage RESOLVED

Thank you for your patience. ITS has learned that the possible zoom outage has been resolved. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/itsto report your issue. To receive outage notifications by text, opt in by texting DrakeITS2020 to phone number 226787. You first need to be...

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Possible Zoom Outage

At 8:10 AM ITS was made aware of a possible Zoom Outage. This outage is affecting the Zoom service and may not allow any users to log into Zoom. Zoom is investigating and will be the only group able to resolve the ZOOM outage. ITS is diligently working towards a resolution. We will provide updates...

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Phone Outage Resolved

At 9:45 AM  ITS was made aware of A VOIP phones outage. This is affecting voice over IP phones across campus. The outage was noticed immediately and ITS worked to restored access quickly.  Phone access has been restored and if you are experience phone issues please reach out to the Support Center @ 515-271-3001.  Thank you.

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