ITS staff applied a back-end change to address last week’s Blackboard issue, but missed a step in the process and unintentionally caused today’s issue. Our team has identified the error, corrected the process, and restored all students to their courses. We’re also taking steps to review our procedures to avoid a similar situation in the...
Author: Jerome Hilscher (Jerome Hilscher)
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Course Enrollment Issues
Around 1:30 p.m., ITS was made aware of an issue causing all students enrolled in summer classes to no longer have access to their Blackboard courses. ITS is diligently working towards a resolution. We will provide updates and will let you know when this issue has been resolved. Thank you for your patience. To receive...
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Partial Panopto Outage Resolution
Thank you for your continued patience as ITS worked to troubleshoot the Panopto/Blackboard embedded video issue. At this time neither Panopto nor Blackboard have been able to identify the root cause of the issue. We can state that this issue is not campus-wide, as neither Panopto as a service was affected, nor did the error...
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UPDATE: Panopto Partial Outage
ITS is still working to resolve the partial Panopto outage. We are in contact with both Blackboard and Panopto Support and will provide the next update as information becomes available. Thank you for your continued patience. If you are having an issue with Panopto videos within your courses please reach out to ITS @ 515-271-3001...
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Partial Panopto Outage
At 8:10 AM, ITS became aware of a partial Panopto outage. As a result, users may not have access within their Blackboard courses to embedded or copied videos. All instructors can re-add the video to their course to fix the issue. ITS is in contact with the vendor; we are working to discern a systemic...
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Windows Apps Not Working Outage Update
ITS has developed an automated fix to restore application shortcuts that were deleted earlier today from Windows computers by a Microsoft change. This process will restore the Start Menu listings for Microsoft Office products, web browsers, and Adobe Acrobat Reader but it may take several hours to complete. To restore the shortcuts more quickly on...
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Mediacom Cable TV Outage – RESOLVED
Thank you for your patience. Mediacom has now resolved the Cable TV outage. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
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Outage Update – Mediacom
All, the Mediacom repair technicians have been on site. The outage is still on-going and we will have more information available to campus tomorrow. Thank you for your patience.
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Mediacom TV Outage – Update
Yesterday ITS has been made aware that the Mediacom Television signal is no longer broadcasting across campus. Mediacom was not able to get into the space today to work on the issue, they are planning on coming to campus tomorrow morning (Nov. 10th) to begin troubleshooting and working on restoring television feeds across campus. ITS...
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Mediacom TV Outage on Campus
ITS has been made aware that the Mediacom Television signal is no longer broadcasting across campus. The signal comes into Meredith Hall and due to the renovation work we will begin working on resolving the problem Wednesday Nov 9th in the early morning hours. ITS will post an update here as soon as we know...