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Author: Jerome Hilscher (Jerome Hilscher)

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ITS Alert

Mediacom TV Outage – Update

Yesterday ITS has been made aware that the Mediacom Television signal is no longer broadcasting across campus. Mediacom was not able to get into the space today to work on the issue, they are planning on coming to campus tomorrow morning (Nov. 10th) to begin troubleshooting and working on restoring television feeds across campus. ITS...

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ITS Alert

Mediacom TV Outage on Campus

ITS has been made aware that the Mediacom Television signal is no longer broadcasting across campus. The signal comes into Meredith Hall and due to the renovation work we will begin working on resolving the problem Wednesday Nov 9th in the early morning hours. ITS will post an update here as soon as we know...

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ITS Alert

RESOLVED – ZOOM OUTAGE

Thank you for your patience. ITS has been made aware that the ZOOM outage has been resolved by the vendor. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.

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ITS Alert

Zoom Outage

At 1 PM ITS was made aware that users were having issues connecting to ZOOM. Upon checking the Zoom status website the following notice was posted: Investigating – Our monitoring has detected an issue causing a subset of users to be unable to reach zoom.us.  Our engineers are currently investigating the impact and root cause. Zoom will provide...

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ITS Alert

Citrix (VDI) Outage

At 7:52 a.m., ITS became aware of a Citrix (VDI) outage. Individuals receive an “Access is denied” message as they open Citrix applications or desktops. As a result, people are unable to access Banner, CBPA, or Law School systems, and more through VDI. ITS is diligently working towards a resolution. We will provide updates and...

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TeamDynamix Outage – RESOLVED

ITS was made aware that the TeamDynamix Services have been restored. The vendor will continue to monitor to ensure system stability. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/itsto report your issue.

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ITS Alert

TeamDynamix System Outage

At 3:15 PM, ITS became aware of issues connecting to and using our TeamDynamix system. As a result, TeamDynamix may be wholly unreachable or you may be able to connect but after a period of waiting. ITS has been in communications with the vendor and they are working towards a resolution. We will provide updates...