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Author: Carla Herling (Carla Herling)

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New Wireless Certificates are Coming

New Wireless Certificates are Coming

Tomorrow morning (Thursday, May 23) at 7:30 a.m., ITS will be renewing a certificate on one of the servers that supports authentication to the wireless network. This change will result in prompts to accept the new certificate on any non-Drake owned devices connecting to the secure wireless networks – both DUStudent and DUFacStaff. Please accept...

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Support Center Phones Outage Resolved

Support Center Phones Outage Resolved

ITS has now resolved the telephone outage. The Support Center phones, and all other Skype for Business phones, should now be working. If you experience issues, you can once again contact the Support Center at 515-271-3001 or visit service.drake.edu/its for assistance. If you have a classroom emergency, please call 515-271-3002. If you’d like to receive...

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Support Center Phones Outage

Support Center Phones Outage

At 8:20 a.m., ITS was made aware of a telephone outage. This is affecting some Skype for Business telephones including those in the ITS Support Center. ITS is diligently working towards a resolution. If you need to report a technology issue, please use the IT Service Portal at service.drake.edu/its. If you have a classroom emergency,...

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Drake Login Page Outage Resolved

Drake Login Page Outage Resolved

At 9:40 a.m., ITS learned of an issue affecting the Drake login page. At 10 a.m., ITS staff resolved the issue. If you continue to experience any problems, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its for assistance.

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myDrake Outage Resolved

myDrake Outage Resolved

Thank you for your patience. Microsoft has resolved their outage and myDrake is now accessible again. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its for assistance. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787. If you...

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MyDrake Outage

MyDrake Outage

At 3:20 p.m., ITS was made aware of a Microsoft outage. This is affecting MyDrake access, OneDrive and Teams but not email. ITS is working on putting a website with links to key resources in the meantime. We will provide updates and will let you know when this outage has been resolved. Thank you for...