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Author: Carla Herling (Carla Herling)

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Microsoft Teams Global Outage Resolved

Microsoft Teams Global Outage Resolved

Microsoft announced that their Teams outage has been resolved. You may need to quit Teams and restart your application. If you continue to have issues accessing Microsoft Teams, please contact the support center for assistance at 515-271-3001 or visit service.drake.edu/its.

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Update on Microsoft Teams Outage

Update on Microsoft Teams Outage

Microsoft identified the Teams outage was a result of an expired certificate. They have deployed a new certificate and are restarting related systems which should eventually restore Teams access. Some Drake users might still find that they cannot access Microsoft Teams from all methods. Please try quitting whichever method (desktop app, web application, mobile phone...

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Microsoft Teams Global Outage

Microsoft Teams Global Outage

At 8:25 this morning, ITS became aware of a global issue with Microsoft Teams. Users are reporting that they are unable to access Teams consistently. Microsoft is aware of the outage and investigating the cause. We will keep you updated as we learn any additional information from Microsoft.

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myDrake Access Issue

myDrake Access Issue

Due to a larger Microsoft outage, some students, faculty, and staff are unable to access myDrake. ITS staff is monitoring the outage, and we are putting up a temporary website with links to key campus sites and tools. We will provide additional updates as we have them. Thank you for your patience.

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Updates to the IT Service Portal—New Look and Remote Support Option

Updates to the IT Service Portal—New Look and Remote Support Option

If you visited service.drake.edu/its or clicked on the IT Support link in myDrake, you may have noticed a new look. We’ve made some changes to the layout to make answers easier to find. In addition to submitting online requests for assistance, be sure to browse the tech resources and instructions available in our knowledge base. Never used our site? Learn more at Using the IT Service...

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Server Issue Resolved

Server Issue Resolved

Thank you for your patience. ITS has now resolved the server issue. New and updated accounts are no longer affected. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.