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Author: Carla Herling (Carla Herling)

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Switch to eduroam wireless network, before DUFacStaff is retired on Dec. 31

Switch to eduroam wireless network, before DUFacStaff is retired on Dec. 31

This fall, ITS launched eduroam (education roaming), a new wireless network at Drake. Faculty, staff, and students can access the eduroam wireless network at any eduroam-participating institution worldwide. By connecting to eduroam on campus, using your Drake email and password, you will be able to use the eduroam network whenever you travel to an eduroam-participating...

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Let ITS know about your eduroam experience

Let ITS know about your eduroam experience

Just about two months ago, we made the switch from the DUStudent wireless network to eduroam. How’s eduroam working for you? Are you having any wireless network coverage issues on eduroam? Connection problems in your room? Or your classroom? Let us know. Report any issues connecting to eduroam by submitting a Wireless Network Issue report in our...

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Access changes coming to Drake computers to improve security

Access changes coming to Drake computers to improve security

In a September OnCampus article, I introduced an upcoming change designed to improve the security of Drake-owned computers. This change will remove always-on administrator access to help prevent web, email, and file-based attacks. When changes that require administrator access are needed, the Make Me Admin tool can be used to receive temporary administrator access for...

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External email labeling improvements

External email labeling improvements

ITS updated the labels on incoming email messages in early July. Since then, we’ve received great feedback about the prominence, functionality, and wording. Based on that feedback, we’ll be making some additional changes on November 3.   The existing red label will continue to be the default for all email coming from outside Drake. To better...

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Banner and MyDUSIS Planned Outage from 7 a.m. to 7 p.m. on Saturday, Oct. 26

Banner and MyDUSIS Planned Outage from 7 a.m. to 7 p.m. on Saturday, Oct. 26

ITS is making updates to Banner. As a result, access to Banner 9, Banner/DUSIS INB, MyDUSIS, Workflow, ODBC, eTranscripts, Online Balloting, and DSAP will be completely unavailable between 7 a.m. and 7 p.m. on Saturday Oct. 26. This upgrade is being made to apply security and functionality upgrades and patches. We appreciate your patience while...

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Blackboard Outage

Blackboard Outage

At 4:40 p.m., ITS was made aware of a Blackboard outage. Blackboard is completely inaccessible. ITS is diligently working towards a resolution and has contacted Blackboard for assistance. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. If you’d like to receive these notifications...

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Take the ITS Student Phishing Quiz—October 1-18

Take the ITS Student Phishing Quiz—October 1-18

October is National Cyber Security Awareness Month (NCSAM). To celebrate the 15th year of NCSAM, ITS is holding a Phishing Quiz through Oct. 18. The Phishing Quiz is a contest where Drake students can learn about how to identify phishing emails and fraudulent websites and stay safe online. Everyone who completes the quiz will be...

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Update on Shared Email Account Access Issues

Update on Shared Email Account Access Issues

ITS has been made aware of issues accessing shared email accounts from select Windows Outlook desktop clients. This is affecting some people’s ability to access shared email accounts like those used in departments. ITS is diligently working towards a resolution. In the meantime, if you know your shared account login and password, you can access...