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Category: ITS News & Announcements

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Access changes coming to Drake computers to improve security

Access changes coming to Drake computers to improve security

In a September OnCampus article, I introduced an upcoming change designed to improve the security of Drake-owned computers. This change will remove always-on administrator access to help prevent web, email, and file-based attacks. When changes that require administrator access are needed, the Make Me Admin tool can be used to receive temporary administrator access for...

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External email labeling improvements

External email labeling improvements

ITS updated the labels on incoming email messages in early July. Since then, we’ve received great feedback about the prominence, functionality, and wording. Based on that feedback, we’ll be making some additional changes on November 3.   The existing red label will continue to be the default for all email coming from outside Drake. To better...

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Banner and MyDUSIS Planned Outage from 7 a.m. to 7 p.m. on Saturday, Oct. 26

Banner and MyDUSIS Planned Outage from 7 a.m. to 7 p.m. on Saturday, Oct. 26

ITS is making updates to Banner. As a result, access to Banner 9, Banner/DUSIS INB, MyDUSIS, Workflow, ODBC, eTranscripts, Online Balloting, and DSAP will be completely unavailable between 7 a.m. and 7 p.m. on Saturday Oct. 26. This upgrade is being made to apply security and functionality upgrades and patches. We appreciate your patience while...

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Citrix/VDI Outage Resolved

Citrix/VDI Outage Resolved

Thank you for your patience. ITS has now resolved the Citrix/VDI outage. We worked with vendor support to clear some issues with licensing. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/itsto report your issue. If you’d like to receive these notifications via text message, opt in by...

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Update on Citrix/VDI Outage

Update on Citrix/VDI Outage

ITS is continuing to work on resolving the Citrix/VDI outage. We believe functionality has been restored, but are conducting tests to ensure full resolution of the issue. We will continue to keep you posted of progress and will let you know when this outage has been resolved. Thank you for your continued patience. If you’d...

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Citrix/VDI Outage

Citrix/VDI Outage

At 10:00 ITS was made aware of a Citrix ( aka VDI) outage. This is affecting access to all applications provided through Citrix, including Banner 8. ITS is diligently working toward a resolution. Thank you for your patience. If you would like to receive these notifications via text message, opt in by texting DrakeITS2018 to...

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Printing Disruption and Resolution

Printing Disruption and Resolution

At 9:55 a.m., ITS was made aware of a disruption in print services. This was affecting people’s ability to send and release print jobs. ITS believes we have resolved the trouble. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.

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Blackboard Outage

Blackboard Outage

At 4:40 p.m., ITS was made aware of a Blackboard outage. Blackboard is completely inaccessible. ITS is diligently working towards a resolution and has contacted Blackboard for assistance. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. If you’d like to receive these notifications...