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ITS News & Announcements

Planned Maintenance: Wireless Network

ITS staff will be performing necessary maintenance on our wireless network tonight, Friday, April 5 beginning at 10 p.m. and lasting 2-3 hours. During this time, the wireless network may be unavailable for brief periods of time as updates are made. If you experience issues accessing the network after the maintenance period, submit a Network...

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ITS Alert

Resolved: Wireless Network Issues

ITS has resolved the wireless network issue. Thank you for your patience. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its or calling 515-271-3001.  To receive SMS outage notifications, opt in by texting DrakeITSALERTS to phone 226787. Make sure you’re signed up to receive text Bulldog Alerts; check your...

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ITS Alert

Update: Wireless Network Issues

ITS staff and our vendor, Cisco, have identified a recent system change that caused the wireless network issue. We’ve implemented a workaround, and at this point all users should be able to connect normally to our wireless networks, including eduroam and DUGuest. We continue to work on fully restoring service; we’ll keep you posted on...

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ITS Alert

Wireless Network Issues

ITS staff are aware of and investigating reports of wireless connectivity issues, which may cause the inability to connect to the eduroam and DUguest networks. Individuals who are currently connected should not disconnect, or they may not be able to get back online. Wired connections are not impacted at this time. We’ll provide updates as...

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ITS Alert

North Campus Buildings Network Outage

At 8:00 a.m., ITS became aware of a network outage for buildings on the north side of campus affecting wired and wireless connections in Olin, Science Connector Building, Fitch, Harvey Ingham, Cline, Medbury, Collier-Scripps and FAC. The outage is due to scheduled power maintenance in Olin being conducted by FPM, which is scheduled to last...

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ITS News & Announcements

Self Service, Banner, eTranscripts Outage Scheduled Sunday, March 10 – 7 a.m. – 5 p.m.

ITS will be upgrading and migrating our Oracle Database infrastructure on Sunday, March 10, starting at 7 a.m. The outage is expected to last approximately 10 hours, or until 5 p.m. During this time, services such as Self Service, Banner Admin Pages, ODBC, eTranscripts, and many others that are connected to Banner (ProcessMaker) will be...

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ITS Alert

Resolved: Classroom Tech Connection Issues

Thank you for your patience. ITS has identified the cause of the classroom tech connection issues and resolved the reports we’ve received. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its or calling 515-271-3001 to report an Academic Space Issue.

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ITS Alert

Classroom Tech Connection Issues

ITS staff are aware of and investigating classroom issues in multiple buildings across campus where the touch panels are not communicating with other equipment. If you’re experiencing this issue, contact the Support Center at 515-271-3001 to submit an Academic Space Issue ticket. We’ll post more information as we continue to work on resolving this issue.