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Category: ITS News & Announcements

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Panopto Outage Resolved

Panopto Outage Resolved

Thank you for your patience. ITS has now resolved the Panopto outage. Panopto technicians were able to identify and correct the issue preventing users from creating and viewing content. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these...

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Panopto Outage

Panopto Outage

At 3:40 p.m., ITS was made aware of a Panopto outage. This is affecting the ability to make or view recordings on the service. ITS is diligently working with the vendor towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.

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Panopto Outage Resolved

Panopto Outage Resolved

At 1:25 p.m., ITS learned of an outage affecting Panopto. At 1:33 p.m., ITS staff resolved the issue. If you continue to experience any problems, please contact the support center at 515-271-3001 or visit service.drake.edu/its for assistance.

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Issues accessing Blackboard using Chrome resolved

Issues accessing Blackboard using Chrome resolved

Thank you for your patience. ITS has now resolved the issues using Chrome browsers to access Blackboard. If you continue to be unable to access Blackboard using Chrome, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by...

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Update on Blackboard issues–What to do

Update on Blackboard issues–What to do

ITS has identified that the Blackboard issue is affecting multiple browsers and platforms. Students, faculty and staff are finding that once logged into Blackboard, modules on the “My Institution” page begin to auto refresh every few seconds. The workaround is using Firefox (Mac and Windows) or alternatively, Internet Explorer or Edge. If you need to...

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Issue using Blackboard with Chrome Browser

Issue using Blackboard with Chrome Browser

At 12:30 p.m., ITS was made aware of a Blackboard issue affecting use of the Chrome browser. Currently students, faculty and staff cannot access the Blackboard homepage using Chrome. ITS staff have reached out to Blackboard and have opened a ticket. In the meantime, please use Firefox to access Blackboard or click on the Courses...

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vdi.drake.edu (Citrix) Outage Resolved

vdi.drake.edu (Citrix) Outage Resolved

Thank you for your patience. ITS has now resolved the vdi.drake.edu (Citrix) outage. There was an issue with a security policy that had been added to the Internet firewall. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these...

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vdi.drake.edu (Citrix) Outage

vdi.drake.edu (Citrix) Outage

At 8:40 a.m., ITS was made aware of an issue accessing vdi.drake.edu (Citrix). ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2020...

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Update on change of behavior when opening documents in Microsoft Teams

Update on change of behavior when opening documents in Microsoft Teams

We’ve just received the following information from Microsoft on the change to editing documents within Microsoft Teams. Please note they are not saying at this time how long this change will be in place. To best support our Microsoft 365 Education customers worldwide and accommodate new growth and demand during these unprecedented times, we are...