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Category: ITS News & Announcements

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Email access restored

Email access restored

Thank you for your patience. ITS has now restored email access. Faculty, staff, and students should now be able to access Outlook on PCs via the desktop application. We are, however, still continuing to work with our vendor on a permanent fix. If you continue to experience issues, please contact the Support Center at 515-271-3001...

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Update on email access issue

Update on email access issue

While we continue to work on fully restoring access, you can check Drake email on Mac computers using the Outlook desktop client, and for all users via the My Email button on myDrake. MyDrake can be used on both desktop and mobile devices We will let you know when access has been fully restored. Thank...

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Update on Email Outage

Update on Email Outage

We now know that email can be accessed via the desktop client for all Mac users. PC users cannot use their desktop client to access email, but can click on the email button on myDrake to access their email online. ITS staff continue to work on resolving the issue. We will provide additional information as...

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Intermittent Email Access Issues

Intermittent Email Access Issues

This morning, Friday, April 19 at approximately 7:15 am, ITS was made aware that some users are unable to access their email. This is only impacting some users, many are able to access email successfully via myDrake. ITS is working to address the issue and will provide additional information when available.

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Planned Banner/DUSIS outage on Saturday, April 20

Planned Banner/DUSIS outage on Saturday, April 20

ITS is making updates to Banner/DUSIS. As a result, access to myDUSIS, Banner, eTranscripts, Banner INB, Job Submission, Workflow, and some myDrake functions will be unavailable between 6 a.m. and 2 p.m. this Saturday, April 20. Faculty, staff, and students will still be able to log into myDrake, but a few functions will be down,...

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ITS Shred Event on Friday, April 19

ITS Shred Event on Friday, April 19

Protect your information and your identity with a free shred event sponsored by Information Technology Services (ITS). Bring your documents for on-site secure shredding by MDS Records Management. Free for all Drake faculty, staff, and students! Shred any documents you’d like to have securely destroyed including personal documents, homework assignments, and old office files. Come...

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DUGuest Wireless Network Outage Resolved

DUGuest Wireless Network Outage Resolved

Thank you for your patience. ITS has now resolved the guest wireless network outage. A new network security appliance was blocking traffic from the guest network and the configuration was modified to allow it. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If...

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DUGuest Wireless Network Outage

DUGuest Wireless Network Outage

At 10:30 a.m., ITS was made aware of an issue with the DUGuest wireless network. At this point, the DUGuest network cannot be accessed. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.

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Blackboard Outage Resolved

Blackboard Outage Resolved

At 6:30 p.m. ITS learned of a Blackboard issue that resulted in records appearing to be missing. At 7:05 p.m., ITS staff resolved the issue. If you continue to experience any problems, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.