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Category: ITS News & Announcements

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Benefits Portal Unavailable

At approximately 8:45 a.m., ITS was notified that the link to the Benefits Portal results in a login page instead of the dashboard view of the employee benefits portal. ITS is diligently working with our vendor towards a resolution. We will continue to keep you posted of progress will let you know when this outage...

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Planned myDrake, MyDUSIS, and Banner Outage on Jan. 12 from 5 to 11 a.m.

ITS is preparing for a major upgrade to the servers hosting our campus applications. This upgrade will begin Saturday, January 12 at 5 a.m. and last until 11 a.m. During this maintenance period, myDrake, MyDUSIS, Banner 9, and all related applications will be inaccessible at times. As the maintenance window continues, these applications will return...

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Classroom Technology Upgrades

ITS is updating eight classrooms with new instructional technology. Work began on Meredith Hall rooms 229, 233, 236, 237, 202 and 206 in December and early January. Fine Arts Complex (FAC) rooms 304 and 336 will be updated during the spring semester. This article explains why and how these classrooms were selected and how we...

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Banner Maintenance through Jan. 14

Just a reminder, ITS staff are performing required server maintenance resulting in Banner users experiencing slowness during peak times. The system should return to normal service the week of January 14. We appreciate your patience while we perform this necessary work. If you continue to have any issues after the planned maintenance window, please contact...

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Banner and MyDUSIS Planned Outage from 10 to 11 p.m. on Thursday, Dec. 27

ITS is making updates to Banner. As a result, access to Banner 9, Banner/DUSIS INB, MyDUSIS, Workflow, ODBC, eTranscripts, Online Balloting, and DSAP will be completely unavailable between 10 and 11 p.m. on Thursday, December 27. This upgrade is being made to apply security and functionality upgrades and patches. We appreciate your patience while we...

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ITS Support Center Returns to Carnegie Hall

The ITS support center returned to its usual location in Carnegie Hall today, Friday, Dec. 21. The support center was relocated over the fall semester due to the rain event, but is returning to the newly renovated lower level of Carnegie Hall. After winter break, beginning on January 2, the support center will be open...

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Authentication to Google Services Update

ITS is making updates to our Google services authentication. As a result, there may be intermittent outages. This should not, however, affect those who are already signed in. The outages will continue while we move authentication to the my.drake.edu sign on. We appreciate your patience while we perform this necessary work. If you continue to...

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Wireless Network Outage Resolved

Thank you for your patience. ITS has now resolved the wireless network outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787.

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Wireless Network Outage

At 8:23 a.m., ITS was made aware of a wireless network outage. This is affecting select buildings across campus. At the time of writing we know that Cole Hall, Carnegie Hall, Meredith Hall, and Olmsted Center are affected. Individuals in these buildings may not be able to join the wireless network and, as a result,...