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Category: ITS News & Announcements

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Self Service and Banner Administrative Pages Planned Outage – Saturday, April 23 at 6 a.m.

Self Service and Banner Administrative Pages Planned Outage – Saturday, April 23 at 6 a.m.

ITS is making updates to Banner. As a result, access to Self Service, Banner Administrative Pages, Workflow, ODBC, eTranscripts, Online Balloting, and DSAP will be intermittently unavailable between 6 a.m. and 12 p.m. on Saturday, April 23. This upgrade is being made to apply functional and security upgrades and patches. We appreciate your patience. If...

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Respondus Outage Resolved

Respondus Outage Resolved

Thank you for your patience. Our vendor has now resolved the Respondus system outage and restored service. If you continue to experience issues, please contact the ITS support center at 515-271-3001 or visit service.drake.edu/its to request assistance.

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Respondus Outage

Respondus Outage

At 1:30 p.m., ITS became award of an issue where Blackboard Ultra customers cannot currently use LockDown Browser or Respondus Monitor. The vendor is diligently working towards a resolution. ITS will provide updates and will let you know when this outage has been resolved. Thank you for your patience.

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Self Service and Banner Administrative Pages Planned Outage – April 23 at 6 a.m.

Self Service and Banner Administrative Pages Planned Outage – April 23 at 6 a.m.

ITS is making updates to Banner. As a result, access to Self Service, Banner Administrative Pages, Workflow, ODBC, eTranscripts, Online Balloting, and DSAP will be intermittently unavailable between 6 a.m. and 12 p.m. on Saturday, April 23. This upgrade is being made to apply upgrades and patches related to security and other functionality. We appreciate...

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Wireless Connectivity Issues Resolved

Wireless Connectivity Issues Resolved

Thank you for your patience as ITS worked through recent wireless service interruptions. This weekend, hardware repairs were made on the campus network to resolve an issue that began Saturday afternoon. ITS has been closely monitoring performance after that maintenance and network services continue to operate normally. If you experience connectivity issues, contact the support...

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Teams Calling Update and Maintenance 4/8/2022

Teams Calling Update and Maintenance 4/8/2022

On Friday, April 8 at 4:30 p.m., ITS and our service provider, Lumen/CenturyLink, will complete the move of campus telephone numbers to Voice over IP (VOIP) service. The migration process could last up to four hours, during which brief voice outages could occur on each number as it is moved to the new service. This...