Home ITS News & Announcements

Category: ITS News & Announcements

Post
On Campus WiFi Outage Resolved

On Campus WiFi Outage Resolved

At 10:30 a.m., ITS learned of an outage affecting WiFi access on campus. At 10:45 a.m.,ITS staff resolved the issue. If you continue to experience any problems, please contact the support center at515-271-3001 or visit service.drake.edu/its for assistance.

Post
Support Center Phones Outage Resolved

Support Center Phones Outage Resolved

Thank you for your patience. ITS has now resolved the outage affecting the support center phone number at 271-3001. You should now be able to reach ITS support either by phone or the online service portal at service.drake.edu/its. To receive outage notifications by text, opt in by texting DrakeITS2020 to phone number 226787. You first...

Post
Update on Support Center Phones Outage

Update on Support Center Phones Outage

ITS is still working to resolve the support center phones outage affecting 515-271-3001. In the meantime, please continue to report any technical issues by visiting the IT service portal at service.drake.edu/its. We will keep you posted of progress and will let you know when this outage has been resolved. Thank you for your continued patience....

Post
ITS Support Center Phones Outage

ITS Support Center Phones Outage

The ITS support center phone line at 515-271-3001 is currently unavailable. In the meantime, if you encounter tech issues, please submit a request through the online service portal at service.drake.edu/its and an ITS staff member will still be able to assist you. We are investigating the cause of this outage and apologize for any inconvenience...

Post
Intermittent Network Outage Resolved

Intermittent Network Outage Resolved

Thank you for your patience. ITS has now resolved the intermittent network outage. The network authentication system was not operating correctly, so ITS worked with the vendor to resolve the issues on that system. Access to the network should now be restored, including connectivity to the guest wireless network. If you continue to experience issues,...

Post
Intermittent Network Outage

Intermittent Network Outage

At 4:30 p.m., ITS was made aware of intermittent network outages. This is affecting causing very sporadic network connectivity problems for devices on both the wired and wireless network. Access to the guest wireless network is also down. ITS is diligently working towards a resolution. We will provide updates and will let you know when...

Post
MyDUSIS, MyDrake, Single Sign-on, and Blackboard Planned Outage this Saturday morning, Feb. 6

MyDUSIS, MyDrake, Single Sign-on, and Blackboard Planned Outage this Saturday morning, Feb. 6

ITS is making critical updates to the Banner Database environment on Saturday, Feb. 6 from 4:30 to 6 a.m. During this time, Ethos Single Sign-On, myDrake, Banner 9 Admin Pages, MyDUSIS, Blackboard, and many other Drake applications will be unavailable. For a complete list of affected applications please see Single Sign On (SSO) and Drake...