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Category: ITS News & Announcements

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VPN Outage Resolved

Thank you for your patience. At 11:30 a.m. ITS resolved the VPN outage. Drake’s system for performing multifactor authentication had become unresponsive and needed to be restarted. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via...

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VPN Outage

At 10:30 a.m., ITS was made aware of a VPN outage. Authorized users cannot make remote access connections to the Drake network with the VPN client. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.

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Terminal Four Outage

Earlier this morning, ITS was made aware of a Terminal Four outage. Terminal Four is the system that allows users to update content on the Drake.edu website. Authorized users currently cannot log in to make changes to their sites. This is not affecting viewing access to www.drake.edu. ITS is diligently working towards a resolution. We...

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Microsoft Teams Outage Resolved

Microsoft Teams Outage Resolved

Thank you for your patience. Microsoft has now resolved its global Teams outage. If you continue to experience issues accessing Teams, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787. If...

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Microsoft Teams Outage Reported

Microsoft Teams Outage Reported

At 8:35, ITS was made aware of a Microsoft Teams outage. Many users are unable to connect to Microsoft Teams and are seeing error messages. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. UPDATE at 9:15...

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Wireless Outage Resolved

Thank you for your patience. ITS has now resolved the wireless outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787.

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Wireless Outage

At 7:35 p.m., ITS was made aware of a wireless outage. This is affecting access to the secure campus wireless networks for students, faculty, and staff. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. If you’d...

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Parent Access to myDrake Restored

Parents once again have access to myDrake. Thank you for your patience while our staff worked to resolve this issue. If you’re looking for a 1098T tax form, and your student has authorized you to view it, click the Tax Information link in the Commonly Used Apps section. If you continue to experience issues, please...