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External phone call outage resolution

External phone call outage resolution

Thank you for your patience. ITS has now resolved the external phone call outage. There were problems with one of the call routing gateways that were fixed by restoring from a previous backup. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive...

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External phone calls outage update

External phone calls outage update

ITS has restored the ability to make calls to and from campus. We are still working on some minor call gateway issues, but inbound and outbound calling functions are working as expected. We will keep you posted of progress and will let you know when this outage has been fully resolved. Thank you for your...

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MyDUSIS Login Issue

MyDUSIS Login Issue

At 5:20 p.m., ITS was made aware that some users cannot log into MyDUSIS. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To receive outage notifications by text, opt in by texting DrakeITS2020 to phone number...

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External phone calls outage update

External phone calls outage update

ITS is still working to resolve the external phone calls outage. ITS staff are working with Microsoft and the call routing vendor to isolate the problem. Right now, inbound calls seem to be working, but outgoing calls fail to connect. We will keep you posted of progress and will let you know when this outage...

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External Phone Calls Outage

External Phone Calls Outage

At 9:45 a.m. ITS was made aware of an external phone call outage. This is affecting the ability to make calls to, and receive calls from, external phone numbers. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your...

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Update: Phishing Scams

Update: Phishing Scams

This week Drake has experienced a higher than normal volume of accounts being compromised by hackers. In a few cases, these email accounts have been used to send large volumes of phishing messages to other faculty, staff, and students. ITS has taken steps to address the issues, including limiting the number of messages an individual...

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Phishing Scams Circulating Campus

Phishing Scams Circulating Campus

ITS has received numerous reports over the past week of multiple phishing scam variants circulating around campus. Most of them reference job opportunities or impersonate ITS staff and include links that compromise the security of your Drake account, often including language to scare you into clicking the risky link. Do not click the links or reply to...

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MyDUSIS and Banner planned outage on Saturday, May 1

MyDUSIS and Banner planned outage on Saturday, May 1

ITS is making updates to Banner. As a result, access to MyDUSIS, Banner Administrative Pages, Workflow, ODBC, eTranscripts, Online Balloting, and DSAP will be intermittently unavailable between 6 a.m. and 12 p.m. on Saturday, May 1. This upgrade is being made to apply upgrades and patches related to security and other functionality. We appreciate your...

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Blackboard Intermittent Outage Resolved

Blackboard Intermittent Outage Resolved

Thank you for your patience. Our has now resolved the intermittent Blackboard outage. Blackboard resolved this outage by completing an update of the system. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/itsto report your issue. To receive outage notifications by text, opt in by texting DrakeITS2020 to...