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Category: ITS News & Announcements

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ITS Alert

Outgoing External Calls Outage

At 3:30 p.m., ITS became aware of outgoing external calls outage. This is affecting the ability to make calls to off campus numbers using Teams. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To receive outage...

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ITS Alert

Update on Blackboard Learn Ultra performance Issues

Thank you for your patience. ITS is still investigating performance issues with Blackboard Learn Ultra, and we are still working with the vendor to resolve outstanding issues around assignments and display issues.  We will keep you posted regarding our progress and will let you know when this outage has been resolved. Thank you for your...

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ITS Alert

Update on Blackboard Learn Ultra Performance Issues

Thank you for your patience. ITS is still investigating performance issues with Blackboard Learn Ultra, and we are still working with the vendor to resolve outstanding issues around assignments and display issues. We will keep you posted regarding our progress and will let you know when this outage has been resolved. Thank you for your...

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ITS Alert

External Calling Outage Resolved

Thank you for your patience. ITS has now resolved the external calling outage. It was an issue with the voice trunks serving the campus from our telecommunications provider. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage...

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ITS Alert

External calling outage

At 11:20 p.m. on November 1, ITS was made aware of an external calling outage. This is affecting all inbound calls to campus, including extensions that have not been migrated to Teams. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank...

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ITS News & Announcements

Planned outage for tomorrow CANCELED

The ITS routine database maintenance that was scheduled for tomorrow, Sat. Oct. 23 from 6 a.m. to 12 p.m. has been canceled. As a result, there will be no impact to Blackboard, Self Service/MyDUSIS, Banner Admin pages, Touchnet, Starfish, or Bulldog Bucks. We will update campus when it is rescheduled.