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Author: Becky Klein (Becky Klein)

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ITS News & Announcements

Wireless Service Updates

While the Meredith building is undergoing renovation, many classes have been relocated to other buildings resulting in a significantly higher demand for wireless connections in those spaces. The network in those locations has been pushed to capacity during busy class times, particularly in Harvey Ingham. Earlier this week, ITS completed installing additional wireless access points in the...

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ITS News & Announcements

ITS Support Center Extended Hours Next Week

The ITS Support Center in Carnegie Hall assists students, faculty, and staff with campus technology questions. During academic semesters, the Support Center regular open hours are Mondays through Thursdays 8am-6:30pm, and Fridays 8am-4:30pm. The Support Center will be open extended hours during move-in and Welcome Week as follows: Monday 8/22 & Tuesday 8/23, 8am-8pm Wednesday...

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ITS News & Announcements

New SPSS License Code Available

As we shared in July, ITS has been working with our vendor to obtain an updated license code to allow campus use of the SPSS application. We’re happy to report that we have finally received the new license code from our vendor and tested it. We’re in process of communicating with everyone who had submitted...

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ITS Alert

Database Environment Outage Resolved

Thank you for your patience. ITS has resolved the issues impacting our MS SQL database environment. All services should be restored, including EMS, PaperCut, Metasys, Citrix, Password Manager, and others. If you continue to experience issues with any of these systems, contact the ITS Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue....

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ITS Alert

Microsoft Teams Outage Resolved

Microsoft resolved the Teams outage overnight and services are restored. If you continue to experience issues when accessing Microsoft Teams on any device, contact the ITS Support Center at 515-271-3001, or visit service.drake.edu/its to report your issue.

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ITS Alert

Database Environment Outage

At 9 a.m., ITS staff became aware of issues affecting our MS SQL environment. As a result, several systems including EMS, PaperCut, Metasys, Citrix, and others may have limited functionality or be unavailable. ITS is diligently working toward a resolution. We’ll post updates and let you know when this outage has been resolved. To receive...

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ITS Alert

Microsoft Teams Outage

At 8:45 p.m., a verified Microsoft account posted a tweet indicating that users were unable to access Microsoft Teams or use its features. They’re investigating the cause and working to resolve it. The outage appears to be impacting Drake users as well. Drake ITS staff will share updates as we receive them, and will post...

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ITS News & Announcements

Wifi Certificate Update

ITS recently applied a security update to the eduroam network. As a result, everyone who connects to the eduroam network will be prompted to install a new security certificate. If your device isn’t able to accept the certificate or experience wifi connectivity issues after accepting, please contact the ITS Support Center at 515-271-3001 or visit...

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ITS Alert

Mobile Email App Issue

ITS has received reports this morning of mobile device email apps no longer working with Drake email due to Microsoft changing the allowed authentication methods. To fix the issue, remove your Drake account from your email application and re-add it. The Outlook app (available for both iOS and Android) is fully supported by ITS and...

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Microsoft 365 Performance

Microsoft has issued an alert that performance on their services may be negatively impacted due to back-end issues and they are diligently working toward resolution. If you experience issues with Microsoft 365 applications including Outlook, Teams, OneDrive, etc., notify us by contacting the ITS Support Center at 515-271-3001 or via the online portal at service.drake.edu/its.

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