ITS was just made aware that due to vendor maintenance in our IT Service Portal that some students, faculty, and staff received survey requests for old requests made to ITS staff. These surveys were sent out automatically by our ticketing system and can be safely ignored. We have fixed the setting that was responsible for...
ITS is making updates to the Citrix Virtual Apps and Desktops (VDI) environment. As a result, access to virtual applications and desktops (e.g., CBPA Desktop) from Citrix Workspace or through https://vdi.drake.edu may be intermittently unavailable between 8 and 10 p.m. this evening. This maintenance is being performed to enhance individual services and ensure continued support. We appreciate...
Database maintenance will be from 6 to 9 a.m. this coming Saturday, March 20. This will affect your ability to log into all Drake systems including email, myDrake, MyDUSIS, Blackboard, and Banner. For a full schedule of maintenance dates for 2021 please see www.drake.edu/its/maintenanceschedule/.
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2021 please see www.drake.edu/its/maintenanceschedule/.
Drake ITS is switching from Sophos Antivirus software to Microsoft Defender Antivirus. As a result, if you are using a Drake-owned Mac you may see a pop up asking to Allow network filtering. Please click Allow if you see the message as shown below. If you’ve already clicked Don’t Allow, the software will install at...
Thank you for your patience. Microsoft has now resolved their global outage. More information on their resolution is available at https://status.office.com/. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2020 to phone number...
After further investigation, ITS has determined that the issues connecting to Drake systems are being caused by a global Microsoft outage and not our Duo multi factor authentication system. Current information on this outage can be found at https://status.office.com/ ITS staff will continue to monitor the situation and will post updates as Microsoft makes them...
At 3:25 p.m., ITS was made aware of an outage of Duo, our multi-factor authentication system. This is affecting authentication to a number of Drake systems. ITS is currently investigating to determine all of the systems that are affected. We will provide updates and will let you know when this outage has been resolved. Thank...
Sally Haack, professor of clinical sciences in the Drake University College of Pharmacy and Health Sciences (CPHS), was honored with the 2021 Principal Financial Group Global Citizenship Award during the virtual Global Citizen Forum on March 4, 2021. In its seventh year of existence, the Global Citizenship Award honors a Drake University faculty or staff member for their outstanding contributions to...
ITS is updating Campus Labs in order to facilitate single sign on (SSO). Campus Labs is the company that CPHS and SOE use to administer their course evaluations. In order to make this change, Campus Labs may be unavailable on Tuesday March 16 from 12 to 12:30 p.m. If you are unable to access this system after...