ITS staff are aware of and investigating an issue affecting employee display names in Drake systems. Some employees may see their name displayed incorrectly, such as First Middle Name or First Middle Initial, Teams messages, Outlook emails, computer sign-in screens, Password Manager searches, and other University systems using display names.
This issue is limited to employee display names, including student employees. Email addresses, Drake IDs, usernames, and login credentials have not been affected.
ITS staff are working to resolve this issue as quickly as possible. We’ll provide updates as additional information becomes available.
If you’re affected by this issue, contact the ITS Support Center by submitting a ticket through the University Service Portal at service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall.
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