ITS staff have corrected the issue affecting display names in Drake systems.
While the underlying issue has been resolved, it may take 24 hours or longer for some applications, including Outlook and Teams, to display corrected names. During this time, some employees and student employees may continue to see incorrect display names.
We’ll continue to monitor the situation and share additional updates if needed.
If you’re still experiencing issues after the correction has propagated, contact the ITS Support Center by submitting a ticket through the University Service Portal, calling 515-271-3001, or visiting the lower level of Carnegie Hall.
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