Thank you for your patience. ITS has now resolved the wireless outage that prevented some from joining Eduroam and DU Guest wireless networks. If you are not able to access the network right away, try forgetting the wireless network and reconnecting. If you are still unable to access this system, please contact the support center...
Author: Keren Fiorenza (Keren Fiorenza)
Wireless Outage Update
ITS is still working with our vendor to resolve the wireless connection issue. We will keep you posted of progress and will let you know when this outage has been resolved. We apologize for the disruption and thank you for your continued patience. To receive outage notifications by text, opt in by texting DrakeITS2021 to...
Zoom License Update
Last week ITS was made aware that some user’s Zoom accounts were downgrading to basic account features, with meetings ending after 40 minutes. This was the result of a failed process at Zoom. To ensure your account is accurate and has all licensed features, sign out of Zoom completely and sign back in with your...
Self-Service Outage Resolved
Thank you for your patience. ITS has now resolved the Self-Service login issue. If you continue to be unable to access Self-Service applications, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
Banner Self-Service Unavailable
ITS is working on a log in issue with Banner Self Service that is preventing access to Self-Service tools including time sheets. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.
Zoom License Refresh
Due to a Zoom licensing update, some Zoom sessions are reverting to basic account features, with meetings ending after 40 minutes. To resolve this, sign out of Zoom completely and sign back in with your Drake login: 1. Open the Zoom application on your computer and sign out. 2. Go to https://drake-edu.zoom.us and sign out....
Student Printing Issue Resolved
Thank you for your patience. ITS has resolved the printing account issue, which was caused by changes in a recent upgrade. Students should be able to print normally now. If you experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in...
Issue with Student Printing
This morning, ITS was made aware of an issue that shows some student’s available print balance as zero. Printing funds have not been removed, but are not displaying. This is impacting student’s ability to print on campus. Faculty and staff printing is not impacted. ITS is diligently working towards a resolution. We will provide updates...
MyDUSIS Login Issue Resolved
Thank you for your patience. ITS has now resolved the MyDUSIS login issue. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
MyDUSIS Login Issue
At 5:20 p.m., ITS was made aware that some users cannot log into MyDUSIS. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To receive outage notifications by text, opt in by texting DrakeITS2020 to phone number...