Last week ITS was made aware that some user’s Zoom accounts were downgrading to basic account features, with meetings ending after 40 minutes. This was the result of a failed process at Zoom. To ensure your account is accurate and has all licensed features, sign out of Zoom completely and sign back in with your Drake login:
1. Open the Zoom application on your computer and sign out.
2. Go to https://drake-edu.zoom.us and sign out.
3. Once you have signed out of BOTH locations. Log back in at https://drake-edu.zoom.us using your Drake credentials.
If you continue to experience any issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.