Last week ITS was made aware that some user’s Zoom accounts were downgrading to basic account features, with meetings ending after 40 minutes. This was the result of a failed process at Zoom. To ensure your account is accurate and has all licensed features, sign out of Zoom completely and sign back in with your Drake login:

1. Open the Zoom application on your computer and sign out.

2. Go to and sign out.

3. Once you have signed out of BOTH locations. Log back in at using your Drake credentials.

If you continue to experience any issues, please contact the support center at 515-271-3001 or visit to report your issue.