Author: Keren Fiorenza (Keren Fiorenza)

At 5:20 p.m., ITS was made aware that some users cannot log into MyDUSIS. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To receive outage notifications by text, opt in by texting DrakeITS2020 to phone number...

This week Drake has experienced a higher than normal volume of accounts being compromised by hackers. In a few cases, these email accounts have been used to send large volumes of phishing messages to other faculty, staff, and students. ITS has taken steps to address the issues, including limiting the number of messages an individual...

Thank you for your patience. The eAccounts issue that was impacting use of Bulldog Bucks for printing and other services has been resolved. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.

An issue with the eAccounts system is preventing access to Bulldog Bucks services including printing and meal plans. ITS is working with our vendor to resolve the issue as quickly as possible. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.

Thank you for your patience. ITS has now resolved the card access issue. If you experience any issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.

ITS has discovered a server issue that is affecting access to some campus services such as buildings and dining services. ITS is diligently working towards a resolution. We will provide updates and will let you know when this service interruption has been resolved. Thank you for your patience.

ITS continues to work with our vendor to resolve the connection issues with eBenefits. We apologize for the inconvenience and thank you for your patience.

The eBenefits portal is currently unavailable. ITS is working with the vendor to restore the service. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.  If you’d like to receive these notifications via text message, opt in by texting DrakeITS2020 to phone number 226787....

At 8:44 a.m., ITS was made aware of phone outage. This is affecting some campus phones, including those in the ITS Support Center. If you have a tech issue, please submit your request online at service.drake.edu/its or visit the Support Center in lower level Carnegie Hall. ITS is diligently working towards a resolution. We will...