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Author: Keren Fiorenza (Keren Fiorenza)

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Bulldog Bucks Service Outage Resolved

Bulldog Bucks Service Outage Resolved

Thank you for your patience. The eAccounts issue that was impacting use of Bulldog Bucks for printing and other services has been resolved. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.

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Bulldog Bucks Services Unavailable

Bulldog Bucks Services Unavailable

An issue with the eAccounts system is preventing access to Bulldog Bucks services including printing and meal plans. ITS is working with our vendor to resolve the issue as quickly as possible. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.

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Campus Systems Access Issue

Campus Systems Access Issue

ITS has discovered a server issue that is affecting access to some campus services such as buildings and dining services. ITS is diligently working towards a resolution. We will provide updates and will let you know when this service interruption has been resolved. Thank you for your patience.

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eBenefits Portal Unavailable

eBenefits Portal Unavailable

The eBenefits portal is currently unavailable. ITS is working with the vendor to restore the service. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.  If you’d like to receive these notifications via text message, opt in by texting DrakeITS2020 to phone number 226787....

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Phone Outage affecting ITS Support Center

Phone Outage affecting ITS Support Center

At 8:44 a.m., ITS was made aware of phone outage. This is affecting some campus phones, including those in the ITS Support Center. If you have a tech issue, please submit your request online at service.drake.edu/its or visit the Support Center in lower level Carnegie Hall. ITS is diligently working towards a resolution. We will...

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Wireless Internet Connection Issues Resolved

Thank you for your patience. ITS has now resolved the internet routing issue that caused interruptions to wireless service this morning. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its for assistance. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to...

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Internet Connectivity Issues Resolved

Drake’s Internet Service Providers have resolved the system issues that caused intermittent internet service interruptions earlier today. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its for assistance.

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Intermittent Email Access Issues

Intermittent Email Access Issues

This morning, Friday, April 19 at approximately 7:15 am, ITS was made aware that some users are unable to access their email. This is only impacting some users, many are able to access email successfully via myDrake. ITS is working to address the issue and will provide additional information when available.

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