Home Keren Fiorenza

Author: Keren Fiorenza (Keren Fiorenza)

Post
ITS News & Announcements

Stay Cyber Safe at School

The start of a new school year is a time when cybercriminals target students as they return to their classrooms and dorms. One of the most prominent methods of attack is phishing, which uses email, text messages, or phone calls to lure students into divulging sensitive information. These communications often look like they’re coming from...

Post
ITS News & Announcements

Wireless Connectivity Issues Resolved

Thank you for your patience as ITS worked through recent wireless service interruptions. This weekend, hardware repairs were made on the campus network to resolve an issue that began Saturday afternoon. ITS has been closely monitoring performance after that maintenance and network services continue to operate normally. If you experience connectivity issues, contact the support...

Post
ITS News & Announcements

Teams Calling Update and Maintenance 4/8/2022

On Friday, April 8 at 4:30 p.m., ITS and our service provider, Lumen/CenturyLink, will complete the move of campus telephone numbers to Voice over IP (VOIP) service. The migration process could last up to four hours, during which brief voice outages could occur on each number as it is moved to the new service. This...

Post
ITS Alert

Wireless System Maintenance 4/2 – 10:00 pm

ITS has identified a hardware issue that is disrupting wireless network access on campus. A temporary solution is in place to stabilize the network until hardware can be repaired. Maintenance is scheduled at 10:00 pm this evening and may cause an extended wireless outage. We apologize for the disruption and are working toward resolution as...

Post
ITS Alert

Self-Service Outage Resolved

Thank you for your patience. ITS has now resolved the Self-Service/Employee Dashboard outage. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.

Post
ITS Alert

Self-Service Banner Unavailable

At 8:00am, ITS became aware that some individuals are unable to access Banner Self Service applications, such including Employee Dashboard. We are working toward a resolution and will let you know when this outage has been resolved. Thank you for your patience.

Post
ITS Alert

Update on Network Outage

ITS continues to work toward resolution of the intermittent network outage. We are analyzing logs with our vendor and inspecting campus equipment to identify and address root cause. We will keep you posted of progress and will let you know when this outage has been resolved. Thank you for your continued patience. To receive outage...

Post
ITS Alert

Wireless Outage Resolved

Thank you for your patience. ITS has now resolved the wireless outage that prevented some from joining Eduroam and DU Guest wireless networks. If you are not able to access the network right away, try forgetting the wireless network and reconnecting. If you are still unable to access this system, please contact the support center...

Post
ITS Alert

Wireless Outage Update

ITS is still working with our vendor to resolve the wireless connection issue. We will keep you posted of progress and will let you know when this outage has been resolved. We apologize for the disruption and thank you for your continued patience. To receive outage notifications by text, opt in by texting DrakeITS2021 to...

Post
ITS Alert

Zoom License Update

Last week ITS was made aware that some user’s Zoom accounts were downgrading to basic account features, with meetings ending after 40 minutes. This was the result of a failed process at Zoom. To ensure your account is accurate and has all licensed features, sign out of Zoom completely and sign back in with your...

  • 1
  • 2
  • 4