Category: ITS News & Announcements

At 10:35 a.m., ITS was made aware of a VDI outage. This is preventing people from launching new applications or opening new desktop sessions from Citrix Receiver or the vdi.drake.edu web-based storefront. Applications and desktops that were launched prior to 10:35 a.m. should be unaffected. ITS is diligently working towards a resolution. We will provide...

This week ITS is upgrading the system responsible for creation, synchronization, and maintenance of accounts in Office 365. Drake uses Microsoft Office 365 for services including email, calendaring, contacts, and cloud storage. While we don’t anticipate any issues due to this maintenance, it’s possible that a small number of accounts could be briefly disabled. This...

We have learned that in addition to some Android devices, there may be particular issues for people on the Sprint network. Our vendor is still investigating the cause of the issue. We apologize for any inconvenience this is causing and will provide an update when we know more. Thank you!

ITS has learned that some individuals, especially those on Android devices, are encountering issues when attempting to enroll in the new opt-in ITS outage notifications text service. We have reached out to our vendor and are investigating the cause of the issue. We apologize for any inconvenience this is causing and will provide an update...

ITS invites you to opt in to a new text message service to stay informed about any unexpected technology outages. This new notification system is in addition to our usual communication channels of the ITS website, blueView login screen, IT Service Portal, and the ITS Twitter account. You can opt in to be notified of...

At 8:30a.m., ITS was made aware of an outage on our guest wireless network. This is affecting wireless access for guests to campus. Faculty, staff, and students are not affected. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for...

Blackboard is performing planned maintenance to their systems. As a result, access to SafeAssign and textbook publisher tools may be unavailable during this maintenance window. General Blackboard access should be unaffected.

Lynda.com has resolved their outage and access to the site has now returned.

At 8:30 this morning, ITS was made aware of a service interruption in the Lynda.com service. They are working on resolving the issue, and the service will hopefully return soon. Thanks for your patience.