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Author: Christopher Mielke (Christopher Mielke)

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Scheduled Service Outage on June 11

This Saturday, June 11, ITS will be performing required maintenance on the University server storage system. This maintenance will begin at 6 a.m. and be completed by 12 p.m. During this maintenance window, Banner, Transact (eAccounts) and the Drake Password Manager will be temporarily migrated to Drake’s secondary data center. These services will be down...

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Multiple Service Outage Resolved

Thank you for your patience. ITS has now resolved the multiple service outage. If you continue to be unable to access Citrix (VDI), the password manager, EMS, or other systems, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2021...

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Multiple Service Outage

At 8:00 a.m., ITS became aware of an outage affecting multiple services. As a result, Citrix (VDI), the Password Manager, EMS and several other services are unavailable. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To...

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Intermittent Network Outage Resolved

Intermittent Network Outage Resolved

Thank you for your patience. ITS has now resolved the intermittent network outage. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2021 to phone number 226787. You first need...

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Intermittent Network Outage

Intermittent Network Outage

At 2:25 p.m., ITS became aware of an intermittent network outage. As a result, devices are having difficulty connecting to the wired and wireless network. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To receive outage...

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Intermittent Network Outage Resolved

Intermittent Network Outage Resolved

Thank you for your patience. ITS has now resolved the intermittent network outage. If you continue to be unable to access the network, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. We appreciate your patience over the last few days. To receive outage notifications by text, opt in by...

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Update on Intermittent Network Outage

Update on Intermittent Network Outage

ITS is still working to resolve the intermittent network outage. We have identified a pattern of behavior causing the issues and are trying to isolate a root cause. We will keep you posted of progress and will let you know when this outage has been resolved. Thank you for your continued patience. To receive outage...

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Intermittent Network Issues

Intermittent Network Issues

At 8:30 a.m., ITS was made aware of intermittent network issues. As a result, some devices are unable to connect to the wired or wireless network in several buildings. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your...

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Wireless Outage Update

Wireless Outage Update

ITS continues to work with the vendor toward a resolution for the wireless outage. They are working around the clock to find a solution as quickly as possible. We will keep you posted of progress and will let you know when the issue has been resolved. Thank you for your continued patience. To receive outage...

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Update on Wireless Outage

Update on Wireless Outage

ITS is still working to resolve the wireless outage. We are working with the wireless vendor to troubleshoot the issue. We will keep you posted of progress and will let you know when this outage has been resolved. Thank you for your continued patience. To receive outage notifications by text, opt in by texting DrakeITS2021...