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Author: Christopher Mielke (Christopher Mielke)

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Printing Outage Resolved

Printing Outage Resolved

At 8:50 a.m., ITS learned of an issue affecting printing services across campus. At 9:05 a.m., ITS staff resolved the issue. If you continue to experience any problems, please contact the Support Center at 515- 271-3001 or visit service.drake.edu/its to report your issue.

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DUGuest Wireless Network Outage Resolved

DUGuest Wireless Network Outage Resolved

Thank you for your patience. ITS has now resolved the guest wireless network outage. A new network security appliance was blocking traffic from the guest network and the configuration was modified to allow it. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If...

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Multiple Services Outage Resolved

Multiple Services Outage Resolved

At 8:50 a.m., ITS learned of a power issue with one of its servers that affected several production services, including campus printing, publishing to faculty and staff websites, and systems used by data analytics faculty and students. At 9:05 a.m., ITS staff resolved the issue. If you continue to experience any problems, please contact the...

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VPN Outage

At 10:30 a.m., ITS was made aware of a VPN outage. Authorized users cannot make remote access connections to the Drake network with the VPN client. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.

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Wireless Outage Resolved

Thank you for your patience. ITS has now resolved the wireless outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787.

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Wireless Outage

At 7:35 p.m., ITS was made aware of a wireless outage. This is affecting access to the secure campus wireless networks for students, faculty, and staff. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. If you’d...

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Outlook Client Outage

At 8:00 a.m. ITS was made aware of an Outlook client outage. This is affecting people’s ability to send or receive email using the Outlook client. Please use the web email client as a workaround until this issue is fixed. A link to the web client is available in myDrake (https://my.drake.edu). ITS is diligently working...

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Internet Outage Resolved

Thank you for your patience. ITS has now resolved the Internet outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787.

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