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Author: Christopher Mielke (Christopher Mielke)

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ITS Alert

Network Outage

At 9:00 p.m., ITS learned of an outage affecting connections to the Drake network. At 9:50 p.m., ITS resolved the issue. If you continue to experience any problems, please contact the support center at 515-271-4640 or visit service.drake.edu/its for assistance.

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ITS Alert

Knapp Center Network Outage

At 2:00 p.m., ITS because aware of a network outage in the Knapp Center. As a result, all wired and wireless connectivity in the building is unavailable. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.

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ITS Alert

Windows Apps Not Working Outage Update

ITS continues to track the issue with Windows applications disappearing or failing to start. This issue only affects locally installed applications on Windows clients. Microsoft applications running on Macs or mobile devices are unaffected. The web versions of Microsoft applications are also unaffected. Please login to myDrake to access your email and files stored in...

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ITS Alert

Windows Applications Not Working Outage

At 7:45 a.m., ITS became aware of an issue with applications on Windows computers disappearing or refusing to launch. This is includes Outlook, OneNote, Word, PowerPoint, Excel and web browsers such as Chrome and Edge. Other applications are likely affected as well. The problem appears to be the result of an update pushed out by...

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ITS Alert

Mediacom Not Allowing Traffic Resolution

Mediacom has reported the issues affecting access to Blackboard, email, and other Drake services are resolved. ITS has performed testing to verify access to these services are now available from the Mediacom network. If you continue to be unable to access Drake services from a Mediacom connection, please contact the support center at 515-271-3001 or...

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ITS Alert

Mediacom Not Allowing Traffic Update

ITS has been notified of a wide-spread Mediacom outage preventing users off campus from accessing systems such as email and Blackboard. ITS is monitoring the situation and will provide updates as they become available. To receive outage notifications by text, opt in by texting DrakeITSALERTS to phone number 226787. You first need to be signed...

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ITS Alert

Multiple Services Outage Resolution

Thank you for your patience. ITS has now resolved the multiple services outage, including printing, Citrix (VDI) and the password manager. If you continue to be unable to access the affected systems, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by...

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ITS Alert

Multiple services outage

At 10:35 a.m., ITS became aware of an outage affecting multiple services. As a result, printing, Citrix (VDI), password manager, and other systems are unavailable. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To receive outage...

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Scheduled Service Outage on June 11

This Saturday, June 11, ITS will be performing required maintenance on the University server storage system. This maintenance will begin at 6 a.m. and be completed by 12 p.m. During this maintenance window, Banner, Transact (eAccounts) and the Drake Password Manager will be temporarily migrated to Drake’s secondary data center. These services will be down...