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Author: Christopher Mielke (Christopher Mielke)

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ITS Alert

Mediacom Not Allowing Traffic Resolution

Mediacom has reported the issues affecting access to Blackboard, email, and other Drake services are resolved. ITS has performed testing to verify access to these services are now available from the Mediacom network. If you continue to be unable to access Drake services from a Mediacom connection, please contact the support center at 515-271-3001 or...

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ITS Alert

Mediacom Not Allowing Traffic Update

ITS has been notified of a wide-spread Mediacom outage preventing users off campus from accessing systems such as email and Blackboard. ITS is monitoring the situation and will provide updates as they become available. To receive outage notifications by text, opt in by texting DrakeITSALERTS to phone number 226787. You first need to be signed...

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ITS Alert

Multiple Services Outage Resolution

Thank you for your patience. ITS has now resolved the multiple services outage, including printing, Citrix (VDI) and the password manager. If you continue to be unable to access the affected systems, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by...

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ITS Alert

Multiple services outage

At 10:35 a.m., ITS became aware of an outage affecting multiple services. As a result, printing, Citrix (VDI), password manager, and other systems are unavailable. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To receive outage...

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Scheduled Service Outage on June 11

This Saturday, June 11, ITS will be performing required maintenance on the University server storage system. This maintenance will begin at 6 a.m. and be completed by 12 p.m. During this maintenance window, Banner, Transact (eAccounts) and the Drake Password Manager will be temporarily migrated to Drake’s secondary data center. These services will be down...

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Multiple Service Outage Resolved

Thank you for your patience. ITS has now resolved the multiple service outage. If you continue to be unable to access Citrix (VDI), the password manager, EMS, or other systems, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2021...

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Multiple Service Outage

At 8:00 a.m., ITS became aware of an outage affecting multiple services. As a result, Citrix (VDI), the Password Manager, EMS and several other services are unavailable. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To...

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ITS Alert

Intermittent Network Outage Resolved

Thank you for your patience. ITS has now resolved the intermittent network outage. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2021 to phone number 226787. You first need...

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ITS Alert

Intermittent Network Outage

At 2:25 p.m., ITS became aware of an intermittent network outage. As a result, devices are having difficulty connecting to the wired and wireless network. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To receive outage...

Post
ITS Alert

Intermittent Network Outage Resolved

Thank you for your patience. ITS has now resolved the intermittent network outage. If you continue to be unable to access the network, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. We appreciate your patience over the last few days. To receive outage notifications by text, opt in by...