ITS staff is still working to restore blueView, but we have now provided access to key campus services including MyDUSIS at blue.drake.edu. From there you will sign in to get access to make payments, view your email, visit Blackboard, view time sheets and leave reports, among other functions. In order to ensure that you can...
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ITS News & Announcements
Category: ITS News & Announcements
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blueView and MyDUSIS Outage Update
ITS is continuing to work on resolving the blueView and MyDUSIS outage. Our focus is on restoring access to key systems. We will continue to keep you posted on progress and will let you know when this outage has been resolved. Thank you for your continued patience. If you’d like to receive these notifications via...
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blueView Outage
Shortly before 11:43 p.m. Thursday evening, ITS identified troubles resulting in a substantial outage of the blueView campus portal. This is affecting all access to blueView; in some cases this is also inhibiting the use of applications normally accessed by clicking through blueView. ITS is diligently working towards a resolution. We will provide updates and...
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VDI Outage Resolved
Thank you for your patience. ITS has now resolved the VDI outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787.
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Update on VDI Outage
ITS is continuing to work on resolving the VDI outage. At this time both applications and desktops through the Citrix Receiver client and vdi.drake.edu web storefront should be available on-campus. Neither applications nor desktops will be available from off-campus as we continue to work toward full remediation. We will continue to keep you posted of...
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VDI Outage
At 10:35 a.m., ITS was made aware of a VDI outage. This is preventing people from launching new applications or opening new desktop sessions from Citrix Receiver or the vdi.drake.edu web-based storefront. Applications and desktops that were launched prior to 10:35 a.m. should be unaffected. ITS is diligently working towards a resolution. We will provide...
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Office 365 Account Maintenance
This week ITS is upgrading the system responsible for creation, synchronization, and maintenance of accounts in Office 365. Drake uses Microsoft Office 365 for services including email, calendaring, contacts, and cloud storage. While we don’t anticipate any issues due to this maintenance, it’s possible that a small number of accounts could be briefly disabled. This...
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Update on Issues with Enrolling in ITS Opt-in Notifications
We have learned that in addition to some Android devices, there may be particular issues for people on the Sprint network. Our vendor is still investigating the cause of the issue. We apologize for any inconvenience this is causing and will provide an update when we know more. Thank you!
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Issues Enrolling in Opt-in ITS Outage Notifications
ITS has learned that some individuals, especially those on Android devices, are encountering issues when attempting to enroll in the new opt-in ITS outage notifications text service. We have reached out to our vendor and are investigating the cause of the issue. We apologize for any inconvenience this is causing and will provide an update...
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Opt In to Receive ITS Outage Notifications via Text
ITS invites you to opt in to a new text message service to stay informed about any unexpected technology outages. This new notification system is in addition to our usual communication channels of the ITS website, blueView login screen, IT Service Portal, and the ITS Twitter account. You can opt in to be notified of...