In preparation for the launch of the new myDrake portal later this month, we’re rolling out a new login screen for Office 365. The current screen will continue to be used for other applications including TeamDynamix and Slate. Here’s the current screen: This new screen, shown below, will replace the current...
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Category: ITS News & Announcements
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OneDrive Drop In Sessions
Drop in for one of the final three offerings of OneDrive transition sessions led by ITS. We will discuss how adopting OneDrive can positively impact our campus collaboration, security, and anytime/anywhere access to individual files. We will also cover the installation for users who have not started the process (please bring your computer If you need assistance...
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Sophos Antivirus Software Update
ITS is in the process of updating Sophos Antivirus software across campus over the next few weeks and moving it to a new server. Please check Sophos to ensure you are up to date. If you are not sure how to verify this, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report...
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RESOLVED ITS After-Hours Phone Support Outage Update
Our vendor has resolved their issues and can now take after hours support calls. Thank you for your patience and we apologize for any inconvenience this outage may have caused. Jerome Hilscher
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ITS After-Hours Phone Support Outage
After-hours phone support is currently unavailable. If you have a technology issue, please submit a request at service.drake.edu/its. Our after-hours support vendor anticipates that phone support will be restored by 9:00 p.m. Thank you for your patience.
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Sporadic Print Outage Resolved
Thank you for your patience. ITS believes that sporadic printing issues have been resolved. If you continue to have any problems printing, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
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Sporadic Print Outage
At roughly 9:30 a.m., ITS was made aware of sporadic issues releasing documents from printers. This has been reported in Collier-Scripps, Howard Hall, Meredith Hall, and Old Main. ITS is diligently investigating and working towards a resolution. We will provide updates and will let you know when this problem has been resolved. If you find...
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blueView/Banner Planned Outage on Saturday, May 5 from 6 a.m. to 6 p.m.
ITS is making updates to Banner/DUSIS. As a result, access to myDUSIS, Banner, eTranscripts, Banner INB, Job Submission, Workflow, and some blueView functions will be unavailable between 6 a.m. and 6 p.m. this Saturday, May 5. Faculty, staff and students will still be able to log into blueView, but some functions will be down. This...
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Blackboard Transact (Bulldog Bucks) Outage Resolved
At 1:00 p.m., ITS learned of an issue affecting Blackboard Transact (Bulldog Bucks). At 1:36 p.m., ITS staff resolved the issue. If you continue to experience any problems, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
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Drake Website Outage from off-campus Resolved
Thank you for your patience. ITS has now resolved the issues with accessing the Drake website from off campus using www.drake.edu. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting...