Thank you for your patience. ITS has now resolved the issues with accessing the Drake website from off campus using www.drake.edu. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting...
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Category: ITS News & Announcements
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Update on Drake Website Outage from off-campus
ITS is continuing to work on resolving the issue with certain devices accessing the Drake website at www.drake.edu. A workaround is to use drake.edu as the URL instead of www.drake.edu. We are working internally and with vendors to determine why www.drake.edu is not being directed to the website as expected from certain Internet service providers...
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Drake Website Outage from off-campus
At approximately 6:00 p.m., ITS was made aware of an issue with certain devices having problems accessing the Drake website at www.drake.edu. This is only affecting access from off-campus and appears to be intermittent. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved....
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blueView/Banner Planned Outage on Saturday, May 5 from 6 a.m. to 6 p.m.
ITS is making updates to Banner/DUSIS. As a result, access to myDUSIS, Banner, eTranscripts, Banner INB, Job Submission, Workflow, and some blueView functions will be unavailable between 6 a.m. and 6 p.m. this Saturday, May 5. Faculty, staff and students will still be able to log into blueView, but some functions will be down. This...
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Attend a demo of myDrake, Drake’s new campus portal
Drake’s new campus portal, myDrake, will launch this June. myDrake will replace the current portal, blueView, and will be a launch pad to other campus sites, applications, and tools. Join ITS in Cowles Library, Room 201, on the following days for a demonstration of the new site and a chance to ask questions. Wednesday, May...
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Emails Incorrectly Marked as Phishing Resolved
ITS has learned from Microsoft that they have resolved the issue that was causing some emails to be incorrectly marked as phishing with either text or a pink-colored warning bar. Thank you for your patience.
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ITS Support Center closed Sunday April 29
The ITS Support Center in the lower level of Carnegie Hall will be closed on Sunday, April 29 due to Relays. If you encounter technology issues on that day, please call 515-271-3001 for remote assistance.
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Update on Emails Incorrectly Marked as Phishing
ITS has not learned of any additional instances of this issue, but is still investigating the root cause with our vendor. If you receive an email that is incorrectly marked as phishing, please forward it to informationsecurity@drake.edu. Thank you.
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Emails Incorrectly Marked as Phishing
ITS has been made aware of an issue affecting incoming emails. Some emails are incorrectly being marked as phishing by Microsoft with either text or a pink-colored warning bar. ITS has reached out to Microsoft to investigate. We will provide updates and will let you know when this issue has been resolved. Thank you for...
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Drake Business Intelligence Outage Resolved
Thank you for your patience. ITS has now resolved the Drake Business Intelligence outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787.