At 9:40 a.m., ITS learned of an outage of our Internet Service Provider (ISP) that affected access to Drake online resources and campus Internet. At 10:00 a.m., ITS staff restored access to campus and Internet resources. We are continuing to work with our ISP to determine the cause of the outage. If you continue to...
Category: ITS News & Announcements
Adobe Emails sent to campus
Adobe software has changed their licensing structure and sent an auto-generated email to all Drake faculty, staff, and students. As a result of this change, anyone using Adobe software in labs is now required to sign into an Adobe account using their Drake email address to use any Adobe application. Documentation on this new process...
Resolving CAS Service Provider Error on MyDUSIS
If you get an error message that states, “CAS Service Provider is not authorized” when trying to log into MyDUSIS, please clear your browser’s cookies and cache. ITS staff have worked with our vendor to resolve the issue behind the error, but until you clear your browser’s cookies and cache, you will continue to see...
eduroam Connection Issue Resolved
Thank you for your patience. ITS worked with our vendor to resolve the issue that was preventing new users to connecting to the eduroam network. If you are still unable to connect, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. Haven’t connected to eduroam yet? Learn more at www.drake.edu/its/eduroam.
Sign-in issue with eduroam network
At 10 a.m., ITS was made aware of an issue affecting sign ins to the new eduroam wireless network. Anyone currently connected should continue to be able to access the network, but new sign ins are seeing an error. ITS is diligently working with our vendor towards a resolution. We will provide updates and will...
Reminder: ITS monthly maintenance tonight
Systems supported by ITS may be unavailable due to monthly routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2019 please see www.drake.edu/its/maintenanceschedule/
New campus wireless network–eduroam
ITS is excited to announce eduroam (education roaming), a new wireless network at Drake. Faculty, staff, and students at any eduroam-participating institution can access the eduroam wireless network at all other participating institutions worldwide. This means that by logging into eduroam on campus using your Drake email address and password, you will then be able to connect to eduroam...
Issues with Adding New Accounts to the IT/Facilities Service Portal Resolved
Thank you for your patience. ITS has now resolved the issue with new faculty, staff, and students not being added to the service portal (TeamDynamix) system. All missing users have been added, and the feed should add new faculty, staff, and students from now on. If you encounter any issues, please contact the support center...
Update on issue with adding new accounts to the IT/Facilities Service Portal (TeamDynamix)
ITS has been continuing to work on resolving the issue that is preventing the addition of new faculty, staff, and students to our IT/Facilities service portal system (TeamDynamix). We have identified the problem and are planning on implementing a fix on Monday. We are hopeful that this issue will be resolved no later than Tuesday....
Issue with adding new accounts to the IT/Facilities Service Portal (TeamDynamix)
ITS has been made aware of an issue that is preventing the addition of new faculty, staff, and students to our IT/Facilities service portal system (TeamDynamix). Our staff is working diligently to fix this problem. In the meantime, new faculty, staff, and students won’t be able to submit tickets or be added to the system....