At 8:30 a.m, ITS learned of an outage affecting our support center phones. At 8:40 a.m., ITS staff resolved the issue. If you are encountering tech issues, you can once again call the support center at 515-271-3001 or submit a report via our service portal at service.drake.edu/its.
Thank you for your patience. ITS staff determined and resolved the root cause of the Xythos/BlueSpace performance problems we were having earlier today. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
ITS has learned of Xythos/BlueSpace performance issues this morning. ITS staff have restarted the system and hope this will resolve the slowness as it did yesterday. ITS is continuing to investigate the root cause of the issues and apologize for the inconvenience this is causing.
At 8:45 a.m. ITS learned of an issue affecting Xythos/BlueSpace performance and causing it to respond incredibly slowly. At 9:20 a.m. ITS staff resolved the issue. If you continue to experience any problems, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its for assistance.
At 9:40 a.m., ITS learned of an outage of our Internet Service Provider (ISP) that affected access to Drake online resources and campus Internet. At 10:00 a.m., ITS staff restored access to campus and Internet resources. We are continuing to work with our ISP to determine the cause of the outage. If you continue to...
Adobe software has changed their licensing structure and sent an auto-generated email to all Drake faculty, staff, and students. As a result of this change, anyone using Adobe software in labs is now required to sign into an Adobe account using their Drake email address to use any Adobe application. Documentation on this new process...
If you get an error message that states, “CAS Service Provider is not authorized” when trying to log into MyDUSIS, please clear your browser’s cookies and cache. ITS staff have worked with our vendor to resolve the issue behind the error, but until you clear your browser’s cookies and cache, you will continue to see...
Thank you for your patience. ITS worked with our vendor to resolve the issue that was preventing new users to connecting to the eduroam network. If you are still unable to connect, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. Haven’t connected to eduroam yet? Learn more at www.drake.edu/its/eduroam.
At 10 a.m., ITS was made aware of an issue affecting sign ins to the new eduroam wireless network. Anyone currently connected should continue to be able to access the network, but new sign ins are seeing an error. ITS is diligently working with our vendor towards a resolution. We will provide updates and will...
Systems supported by ITS may be unavailable due to monthly routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2019 please see www.drake.edu/its/maintenanceschedule/