On Friday, April 8 at 4:30 p.m., ITS and our service provider, Lumen/CenturyLink, will complete the move of campus telephone numbers to Voice over IP (VOIP) service. The migration process could last up to four hours, during which brief voice outages could occur on each number as it is moved to the new service. This...
ITS has identified a hardware issue that is disrupting wireless network access on campus. A temporary solution is in place to stabilize the network until hardware can be repaired. Maintenance is scheduled at 10:00 pm this evening and may cause an extended wireless outage. We apologize for the disruption and are working toward resolution as...
At 12:50 p.m., ITS began investigating wireless connection issues. We will provide updates as we learn more. Thank you for your patience.
Thank you for your patience. ITS has now resolved the intermittent network outage. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2021 to phone number 226787. You first need...
At 2:25 p.m., ITS became aware of an intermittent network outage. As a result, devices are having difficulty connecting to the wired and wireless network. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To receive outage...
Thank you for your patience. ITS has now resolved the Self-Service/Employee Dashboard outage. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
At 8:00am, ITS became aware that some individuals are unable to access Banner Self Service applications, such including Employee Dashboard. We are working toward a resolution and will let you know when this outage has been resolved. Thank you for your patience.
Thank you for your patience. ITS has now resolved the intermittent network outage. If you continue to be unable to access the network, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. We appreciate your patience over the last few days. To receive outage notifications by text, opt in by...
ITS continues to work toward resolution of the intermittent network outage. We are analyzing logs with our vendor and inspecting campus equipment to identify and address root cause. We will keep you posted of progress and will let you know when this outage has been resolved. Thank you for your continued patience. To receive outage...
ITS is still working to resolve the intermittent network outage. We have identified a pattern of behavior causing the issues and are trying to isolate a root cause. We will keep you posted of progress and will let you know when this outage has been resolved. Thank you for your continued patience. To receive outage...