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Author: Tyler Spoon (Tyler Spoon)

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ProcessMaker Outage Resolved

Thank you for you patience. ITS and ProcessMaker have resolved the ProcessMaker outage. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.

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ProcessMaker Outage

At 8 a.m., ITS became aware of an outage with ProcessMaker, Drake’s business process automation platform. As a result, any automated workflows fired from Banner, Banner and Finance Security Requests, and ESF requests cannot be submitted or acted on. ITS is diligently working with ProcessMaker towards a resolution. We will provide updates and will let...

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ProcessMaker Upgrade Wednesday 7:30 p.m. – 10:30 p.m.

ProcessMaker, Drake’s Business Process Automation tool, will be upgraded to the most recent version on Wednesday, November 1, starting at 7:30 p.m. The upgrade is expected to take approximately 3 hours. ProcessMaker will be unavailable during this time. ProcessMaker is used for processes such as the Employee Status Form (ESF), Banner Security Requests, and Commencement...

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Self Service/Banner Admin Pages Planned Outage – Saturday, October 21 at 7 p.m. – Sunday, October 22 at 3 a.m.

ITS will be applying upgrades and patches to Banner Saturday, October 21, starting at 7 p.m. and lasting until Sunday, October 22 at 3 a.m. During this time, Self Service, Admin Pages, ProcessMaker, Workflow, eTranscripts, TouchNet, and other connected systems will be unavailable. These updates are necessary to keep our University data secure and to...

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ITS Alert

National Student Clearinghouse Partial Outage

At 11:15 a.m., ITS was made aware of a partial outage for one of our vendor partners, the National Student Clearinghouse (NSC). Over the weekend, NSC performed a major upgrade of their systems and failed to notify us of some changes. As a result, the Enrollment Verification service is currently unavailable. ITS will work with...

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ITS Alert

Self Service/Banner Admin Outage – Sunday June 25, 7 a.m. – 10 a.m.

ITS will be applying mandatory security patches to our Oracle Databases starting Sunday, June 25 at 7 a.m. and lasting until 10 a.m. During this time, Self Service, Admin Pages, Workflow, eTranscripts, TouchNet, and other connected systems will be unavailable. These updates are necessary to keep our University data secure. If you experience issues outside...

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ITS Alert

Self Service Interruption Resolved

Ellucian has resolved the issue with Self Service. The Self Service dashboard is now accessible to all users. Thank you for your patience. If you continue to have issues accessing Banner Self Service, submit a ticket at service.drake.edu/its, call 515-271-3001, or visit the lower level of Carnegie Hall.

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Banner Self Service Outage

At 7:30 a.m. June 8, 2023, ITS became aware of an issue with Banner Self Service. Applications such as the Employee Dashboard, My Finance, and the Student Profile are not loading. We are working toward a resolution and will provide updates when the outage has been resolved. Thank you for your patience. 

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ITS Alert

Self Service/Banner Admin Pages Planned Outage – Saturday, April 8 at 7 p.m. – Sunday, April 9 at 3 a.m.

ITS will be applying upgrades and patches to Banner Saturday, April 8, starting at 7 p.m. and lasting until Sunday, April 9 at 3 a.m. During this time, Self Service, Admin Pages, Workflow, eTranscripts, TouchNet, and other connected systems will be unavailable. These updates are necessary to keep our University data secure and to install...

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