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Author: Tyler Spoon (Tyler Spoon)

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ITS News & Announcements

Self Service/Banner Admin Pages Planned Outage – Sunday, September 11 7 a.m. – 3 p.m.

ITS will be applying mandatory security patches to Banner starting Sunday, September 11 at 7 a.m. and lasting until 3 p.m. During this time, Self Service, Admin Pages, Workflow, eTranscripts, TouchNet, and other connected systems will be unavailable. These updates are necessary to keep our University data secure and to install the latest features from...

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Self Service/Banner Admin Pages Planned Outage – Sunday, June 26 6 a.m. – 10 a.m.

ITS will be applying mandatory security patches to our Oracle Databases starting Sunday, June 26 at 6 a.m. and lasting until 10 a.m. During this time, Self Service, Admin Pages, Workflow, eTranscripts, TouchNet, and other connected systems will be unavailable. These updates are necessary to keep our University data secure. If you experience issues outside...

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ITS News & Announcements

Self Service and Banner Administrative Pages Planned Outage – April 23 at 6 a.m.

ITS is making updates to Banner. As a result, access to Self Service, Banner Administrative Pages, Workflow, ODBC, eTranscripts, Online Balloting, and DSAP will be intermittently unavailable between 6 a.m. and 12 p.m. on Saturday, April 23. This upgrade is being made to apply upgrades and patches related to security and other functionality. We appreciate...

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ITS Alert

DUO Multi-Factor Authentication Outage Resolved

Thank you for your patience. DUO and Amazon Web Services have now resolved the DUO MFA outage. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2021to phone number 226787....

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ITS Alert

DUO Multi-Factor Authentication Issue

At 9:30 a.m. ITS became aware of an issue with DUO MFA. This is affecting access to Banner Administrative Pages, Slate Admin, and Self Service. ITS is working with the vendor towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To...

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ITS Alert

Update on TouchNet Outage

ITS testing indicates that TouchNet is available again, however TouchNet has not yet posted a full resolution. We will keep you posted of progress and will let you know when this outage has been resolved. Thank you for your continued patience. To receive outage notifications by text, opt in by texting DrakeITS2021 to phone number...

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ITS Alert

TouchNet Outage

At 2:15 p.m., ITS was notified of a TouchNet outage affecting multiple TouchNet customers. This outage is affecting logins for both students and authorized users. ITS will be monitoring the issue with TouchNet and will post an update once TouchNet releases further information on this outage. To receive outage notifications by text, opt in by...

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ITS Alert

Banner Admin Pages Outage Resolved

Thank you for your patience. ITS has now resolved the Banner Administrative Pages and Application Navigator outage. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2021to phone number 226787. You first need to...

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ITS Alert

Banner Admin Outage

At 7:55 ITS was notified of a Banner Administrative Pages outage. This is affecting all access to Banner Administrative Pages and Application Navigator. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To receive outage notifications by...

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