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Author: Tyler Spoon (Tyler Spoon)

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Email access restored

Email access restored

Thank you for your patience. ITS has now restored email access. Faculty, staff, and students should now be able to access Outlook on PCs via the desktop application. We are, however, still continuing to work with our vendor on a permanent fix. If you continue to experience issues, please contact the Support Center at 515-271-3001...

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Resolved – Benefits Portal Unavailable

Thank you for your patience. ITS has now resolved the login issue for the HR Benefits Portaloutage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number...

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Benefits Portal Unavailable

At approximately 8:45 a.m., ITS was notified that the link to the Benefits Portal results in a login page instead of the dashboard view of the employee benefits portal. ITS is diligently working with our vendor towards a resolution. We will continue to keep you posted of progress will let you know when this outage...

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Time Card/Leave Report Issue

Last week, ITS was made aware of an issue preventing some users from submitting their Time Cards and/or Leave Reports for approval from MyDrake. ITS is working with our vendor to determine the cause of this issue and determine an appropriate resolution. In the meantime, please use blueView to submit your Time Card or Leave...

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Update on DUSIS INB SSO Login Issue

ITS is continuing to work with the vendor to resolve the DUSIS INB Single Sign-On issue. We will continue to keep you posted of progress and will let you know when this issue has been resolved. In the meantime, please continue to use the workaround of using the DUSIS INB Links Citrix Application, using your...

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DUSIS INB SSO Login Issue

At approximately 9 a.m., ITS was made aware of an issue affecting Single Sign-On (SSO) into DUSIS INB Forms. This issue only affects the ability to log into DUSIS INB Forms with your Drake ID and password. ITS is diligently working towards a resolution. We will provide updates and will let you know when the...

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Channel Errors on blueView Home Tab

At approximately 1:00 p.m., ITS was made aware that a few channels on the blueView Home tab are displaying error messages. ITS is diligently working towards a resolution. We will provide updates and will let you know when this issue has been resolved. Thank you for your patience.

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blueView/Banner Access Restored

The blueView/Banner maintenance work scheduled for today between 6 a.m. and 6 p.m. has been completed ahead of schedule. Access to myDUSIS, Banner, eTranscripts, Banner INB, Job Submission, Workflow, and all blueView functions has been restored.   If you experience any problems with blueView or Banner access, please contact the Support Center at 515-271-3001 or...

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