The ITS Support Center in Carnegie Hall assists students, faculty, and staff with campus technology questions. During academic semesters, the Support Center regular open hours are Mondays through Thursdays 8am-6:30pm, and Fridays 8am-4:30pm. The Support Center will be open extended hours during move-in and Welcome Week as follows: Monday 8/22 & Tuesday 8/23, 8am-8pm Wednesday...
As we shared in July, ITS has been working with our vendor to obtain an updated license code to allow campus use of the SPSS application. We’re happy to report that we have finally received the new license code from our vendor and tested it. We’re in process of communicating with everyone who had submitted...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2022 please see www.drake.edu/its/maintenanceschedule/.
Drake University College of Pharmacy and Health Sciences professor of pharmacy practice, Dr. Tim Welty, has been appointed chair of the newly formed International League Against Epilepsy (ILAE) Crisis Response Task Force. Dr. J Helen Cross, President of the ILAE and The Prince of Wales’s Chair of Childhood Epilepsy at Great Ormond Street Hospital in...
The American Association of Colleges of Pharmacy (AACP) Annual Pharmacy Education Meeting took place July 23 – 27 in Grapevine, Texas. The Drake University College of Pharmacy and Health Sciences was well represented with multiple faculty members, alumni, and a student in attendance. Annual meeting attendees connect and collaborate with other pharmacy leaders across the...
Thank you for your patience. Panopto has now restored its service and all users can now view, upload, and edit recordings. If you continue to experience issues when accessing Panopto on any device, contact the ITS Support Center at 515-271-3001, or visit service.drake.edu/its to report an issue.
At 7:10am, ITS became aware of a Panopto outage. As a result, users are unable to access the Panopto service, nor view, edit or upload new recordings. ITS is diligently working towards a resolution with Panopto. We will provide updates and will let you know when this outage is resolved. Thank you for your patience.
As many users of SPSS are aware, there is a need for a new license key. We have been working with our vendor since Mid-June to ensure we have the correct license key, but we are are now awaiting for IBM to deliver the correct license key. We appreciate your patience and will post an...
Drake University’s College of Pharmacy and Health Sciences has announced a new program for licensed, post-doctoral psychologists – the Master of Science in Clinical Psychopharmacology (MSCP). Expected to begin in the fall of 2022, the MSCP provides the specialized training required to prescribe medication in Iowa and other states*. This advanced credential can enhance one’s...
Thank you for your patience. ITS has resolved the issues impacting our MS SQL database environment. All services should be restored, including EMS, PaperCut, Metasys, Citrix, Password Manager, and others. If you continue to experience issues with any of these systems, contact the ITS Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue....