As we head into the winter holiday break, ITS wanted to ensure you know how to get technical support. On Wednesday, Dec. 21 from 8 a.m. to 4:30 p.m., ITS Support Center staff will provide remote support for campus and will not be available for walk-in support in Carnegie Hall but will be available by...
Faculty in the College of Pharmacy and Health Sciences’ Occupational Therapy Doctorate (OTD) department implemented a mindful movement and social-emotional life skills program for youth at the Gregory and Suzie Glazer Burt Boys and Girls Club on Drake University’s campus in the fall of 2022. The Move Mindfully and Build Bulldog Skills program will continue...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2022 please see www.drake.edu/its/maintenanceschedule/.
Thank you for your patience. Mediacom has now resolved the Cable TV outage. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
All, the Mediacom repair technicians have been on site. The outage is still on-going and we will have more information available to campus tomorrow. Thank you for your patience.
Yesterday ITS has been made aware that the Mediacom Television signal is no longer broadcasting across campus. Mediacom was not able to get into the space today to work on the issue, they are planning on coming to campus tomorrow morning (Nov. 10th) to begin troubleshooting and working on restoring television feeds across campus. ITS...
ITS has been made aware that the Mediacom Television signal is no longer broadcasting across campus. The signal comes into Meredith Hall and due to the renovation work we will begin working on resolving the problem Wednesday Nov 9th in the early morning hours. ITS will post an update here as soon as we know...
Thank you for your patience. ITS has been made aware that the ZOOM outage has been resolved by the vendor. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
At 1 PM ITS was made aware that users were having issues connecting to ZOOM. Upon checking the Zoom status website the following notice was posted: Investigating – Our monitoring has detected an issue causing a subset of users to be unable to reach zoom.us. Our engineers are currently investigating the impact and root cause. Zoom will provide...
At 12:45 PM ITS became aware of multiple systems including Blackboard, email, teams, and onedrive not being accessible off campus. As a result users are unable to work remotely. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your...