At 7:30 a.m. June 8, 2023, ITS became aware of an issue with Banner Self Service. Applications such as the Employee Dashboard, My Finance, and the Student Profile are not loading. We are working toward a resolution and will provide updates when the outage has been resolved. Thank you for your patience.
Author: Tyler Spoon (Tyler Spoon)
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Self Service/Banner Admin Pages Planned Outage – Saturday, April 8 at 7 p.m. – Sunday, April 9 at 3 a.m.
ITS will be applying upgrades and patches to Banner Saturday, April 8, starting at 7 p.m. and lasting until Sunday, April 9 at 3 a.m. During this time, Self Service, Admin Pages, Workflow, eTranscripts, TouchNet, and other connected systems will be unavailable. These updates are necessary to keep our University data secure and to install...
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Self Service/Banner Admin Pages Planned Outage – Sunday, March 19 7 a.m. – 12 p.m.
ITS will be updating security passwords for Banner starting Sunday, March 19 at 7:00 a.m. and lasting until 12 p.m. During this time, Self Service, Admin Pages, Workflow, eTranscripts, TouchNet, and other connected systems will be unavailable. These updates are necessary to keep our University data secure. If you experience issues outside of this window,...
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Self Service/Banner Admin Pages Planned Outage – Sunday, December 18 5:30 a.m. – 3 p.m.
ITS will be applying upgrades and patches to Banner starting Sunday, December 18 at 5:30 a.m. and lasting until 3 p.m. During this time, Self Service, Admin Pages, Workflow, eTranscripts, TouchNet, and other connected systems will be unavailable. These updates are necessary to keep our University data secure and to install the latest features from...
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Campus Cash Planned Outage – Starting December 17 at 12:30 p.m. until December 18 at 8 p.m.
Transact, Drake’s transaction management system, will be down for maintenance on Saturday, Dec. 17, from 12:30 p.m. until 8 p.m. on Sunday, Dec. 18. During this time, the following services will be unavailable: If you experience issues outside of this window, please call the Support Center at 515-271-3001 or visit https://service.drake.edu to report your issue. Thank you...
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ProcessMaker Outage Resolved
Thank you for your patience. ITS has resolved the ProcessMaker outage. If you continue experiencing issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
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ProcessMaker Outage
At 1:00 p.m., ITS became aware of an issue with ProcessMaker. As a result of this issue, users are unable to manually start new requests. This affects processes like Banner Security, Athletics Financial Aid Agreement, Vendor Information Update, and Community Service Leave Requests. This issue does not affect automatically generated processes like Preferred Name Changes...
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Graduation Application Outage Resolved
At 5:15 p.m. on October 13, ITS became aware of an outage related to the Graduation Application. As a result, students and faculty were unable to view, submit, or update applications. ITS resolved the issue early this morning. If you continue to have issues accessing the Graduation Application, please contact the support center at 515-271-3001...
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Self Service/Banner Admin Pages Planned Outage – Sunday, September 11 7 a.m. – 3 p.m.
ITS will be applying mandatory security patches to Banner starting Sunday, September 11 at 7 a.m. and lasting until 3 p.m. During this time, Self Service, Admin Pages, Workflow, eTranscripts, TouchNet, and other connected systems will be unavailable. These updates are necessary to keep our University data secure and to install the latest features from...
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Self Service/Banner Planned Outage due to Fiscal Year End Maintenance Starting June 30 at 4:30 p.m.
Due to required maintenance for the end of the fiscal year, Admin Pages, Touchnet, and portions of Self Service will be unavailable between 4:30 p.m. on Thursday, June 30 and lasting until 12:01 a.m. on Friday, July 1. We apologize for any inconvenience this may cause. If you experience issues outside of this window, please...