This morning, Friday, April 19 at approximately 7:15 am, ITS was made aware that some users are unable to access their email. This is only impacting some users, many are able to access email successfully via myDrake. ITS is working to address the issue and will provide additional information when available.
At approximately 3:30 p.m. ITS became aware that some users were unable to access myDrake and Microsoft O365 services including email, calendar and Teams. We are working to resolve the issue and will provide more information as soon as possible. Thank you for your patience. If you’d like to receive these notifications via text message,...
At approximately 3:00 pm this afternoon ITS was made aware that users were unable to access myDrake and other Office 365 applications. This was due to a nation-wide Microsoft domain issue that has been resolved. All systems are now operating normally.
This morning ITS learned of an issue affecting StarRez, that prevented students from accessing their housing and meal plan information. This issue has been resolved and access is restored. If you continue to experience any problems, please contact the Support Center at 515- 271-3001 or visit service.drake.edu/its to report your issue.
During a vendor upgrade last night, login to the StarRez system was broken. Access to housing and meal plan information is currently unavailable. ITS is diligently working with our vendor towards a resolution. We will continue to keep you posted of progress will let you know when this outage has been resolved. Thank you for...
Earlier today ITS was made aware that some parents are unable to access their myDrake account. We are working to address this issue, but in the meantime, parents can continue to use blueView at https://blue.drake.edu. We will provide updates and will let you know when this service interruption has been resolved. Thank you for your...
ITS continues to work with our vendor, Touchnet, to resolve the issue that is preventing people from viewing their bills and making payments online. We will continue to provide updates and let you know when this service interruption has been resolved. Thank you for your patience as we work toward a resolution. If you...
This morning ITS was made aware of a network issue that was preventing users from accessing many ITS resources from off campus, including the website and MyDusis tools. The outage has been resolved and all services are now available on and off campus. Thank you for your patience. If you’d like to receive these...
ITS continues to work with Touchnet to resolve the issue that is preventing people from making credit card payments. We will continue to provide updates and let you know when this outage has been resolved. Thank you for your patience as we work toward a resolution. If you would like to receive these notifications...
Access to cloud services such as email, TeamDynamix, Slate and CampusLabs has been restored for users on campus. We are continuing to work with Microsoft to resolve the issue for off campus users as well. Thank you for your patience.