Category: ITS News & Announcements

Due to the impending holiday break, ITS routine maintenance is moving from Thursday, Dec. 21 to Wednesday, Dec. 20. Systems supported by ITS may be unavailable from approximately 10:00 p.m. Wednesday night until 2:00 a.m. Thursday morning. We appreciate your patience while we perform this necessary work. If you continue to have any issues after...

Thank you for your patience. ITS has now resolved the Citrix outage that was affecting Banner access. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.

ITS was just made aware of issue with Citrix that is causing some individuals to not be able to access Banner. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.

At 11:15 a.m., ITS learned of an outage affecting MyDUSIS, Banner INB Forms, Job Submission, and Workflow (including E-Academy software access, Hiretouch, and eTranscripts). At 11:45, ITS staff resolved the issue. If you continue to experience any problems, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.

With the holiday season upon us, millions of people around the world are spending more time online shopping for gifts, catching up with family, and making travel plans. Unfortunately, it’s also a time of year when many criminals increase their efforts to scam, steal, and harm others. While the risks may be greater this time of...

As a follow-up to yesterday’s post about the critical security flaw in MacOS High Sierra, Apple has released a patch to resolve this issue.  The patch can be downloaded and applied in the App Store: Open the App Store app on your Mac. Click Updates in the App Store Toolbar Click the Update button to...

Thank you for your patience. ITS has now resolved the Harmon Fine Arts network outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.

At approximately 10:40, ITS was made aware of a network outage for Harmon Fine Arts. All wired and wireless access in Harmon Fine Arts is currently down. ITS is diligently working towards a resolution. We will provide updates and let you know when this outage has been resolved. Thank you for your patience.

A major security flaw has been revealed in Apple’s latest MacOS release, High Sierra, allowing unauthorized individuals to gain full administrative rights to the computer without a password. The defect is easy to exploit, leaving many computers running the OS at risk of compromise. Drake ITS has taken steps to protect University-owned and managed computers,...

Starting Saturday, November 25, at 4 p.m. and lasting until 6 p.m., all Banner (DUSIS) services will be unavailable. Access to blueView, MyDUSIS, DUSIS (INB) Forms, Workflow, eTranscripts, Job Submission, and ODBC (Microsoft Access) will be unavailable. This outage will allow ITS to install necessary upgrades for the Banner/DUSIS system. If you continue experiencing issues...