Thank you for your patience. ITS has now resolved the shared file storage outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787.
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Category: ITS News & Announcements
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Shared File Storage Outage
At 8:23 a.m. ITS was made aware of an intermittent shared file storage outage. This is affecting files shared within academic units. These files may be identified as being stored on the Z, P, or T drives. ITS is diligently working towards a resolution. We will provide updates and will let you know when this...
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Protect Your Identity During Tax Time and Beyond
According to the US Department of Justice, more than 17 million Americans are victims of identity theft each year. As the 2017 tax filing deadline draws near, put the following tips into practice and reduce the chance that you’ll be one of them. Freeze your credit. Contacting the three major credit bureaus and placing a freeze...
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Opt in to receive ITS outage notifications via text
Faculty, staff, and students are invited to opt in to a new text message service to receive alerts regarding unexpected technology outages. Opt in by texting DrakeITS2018 to phone number 226787. Text messages will only be sent between the hours of 7:30 a.m. and 9 p.m. This new notification system is in addition to ITS’...
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blueView Outage Resolved
Thank you for your patience. ITS has resolved the blueView outage and we have removed the temporary web page. We will continue to monitor the system over the weekend. If you experience issues accessing blueView, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you would like to receive...
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Temporary Links to Campus Resources Now Available
ITS staff is still working to restore blueView, but we have now provided access to key campus services including MyDUSIS at blue.drake.edu. From there you will sign in to get access to make payments, view your email, visit Blackboard, view time sheets and leave reports, among other functions. In order to ensure that you can...
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blueView and MyDUSIS Outage Update
ITS is continuing to work on resolving the blueView and MyDUSIS outage. Our focus is on restoring access to key systems. We will continue to keep you posted on progress and will let you know when this outage has been resolved. Thank you for your continued patience. If you’d like to receive these notifications via...
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blueView Outage
Shortly before 11:43 p.m. Thursday evening, ITS identified troubles resulting in a substantial outage of the blueView campus portal. This is affecting all access to blueView; in some cases this is also inhibiting the use of applications normally accessed by clicking through blueView. ITS is diligently working towards a resolution. We will provide updates and...
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VDI Outage Resolved
Thank you for your patience. ITS has now resolved the VDI outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787.
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Update on VDI Outage
ITS is continuing to work on resolving the VDI outage. At this time both applications and desktops through the Citrix Receiver client and vdi.drake.edu web storefront should be available on-campus. Neither applications nor desktops will be available from off-campus as we continue to work toward full remediation. We will continue to keep you posted of...