This morning ITS was made aware of a network issue that was preventing users from accessing many ITS resources from off campus, including the website and MyDusis tools. The outage has been resolved and all services are now available on and off campus. Thank you for your patience. If you’d like to receive these...
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Category: ITS News & Announcements
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Update on Touchnet Issue
ITS continues to work with Touchnet to resolve the issue that is preventing people from making credit card payments. We will continue to provide updates and let you know when this outage has been resolved. Thank you for your patience as we work toward a resolution. If you would like to receive these notifications...
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TouchNet Outage
At 8:45 a.m., ITS was made aware of a TouchNet outage. This affects access to TouchNet for making online payments. ITS is diligently working on a resolution. We will provide periodic status updates. Thank you for your patience. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone...
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Have you tried out myDrake?
Have you tried out the new internal campus portal, myDrake? Visit my.drake.edu, your new gateway to campus information, resources, and functions. You’ll see links to the tools you need regardless of your campus role(s). Once you sign into myDrake, your login credentials will be shared with additional applications. ITS staff is working on connecting as...
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blueView Outage Resolved
Thank you for your patience. ITS has now resolved the blueView outage, however, we hope you’ll keep using our new campus portal, myDrake. Not sure where to get started? Visit the myDrake how-to guides at https://drake.teamdynamix.com/TDClient/KB/?CategoryID=10692. If you continue to experience issues when logging into blueView, please contact the Support Center at 515-271-3001 or visit...
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blueView Outage
At 8:40 a.m., ITS was made aware of a blueView outage. ITS is diligently working towards a resolution, but in the meantime, please use our new campus portal, myDrake by going to my.drake.edu. We will provide updates on blueView’s status. Thank you for your patience. If you’d like to receive these notifications via text message,...
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Security Certificate Update for iOS and Mac OS
ITS staff made an update to a security certificate yesterday related to the wireless networks. As a result, individuals using iOS devices (iPhones) or Mac computers are likely to be prompted to accept a new certificate. If you get a screen like the one below, please trust the new certificate. If you encounter any issues...
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ITS Support Center Now Open in Collier-Scripps
Due to recent water damage in Carnegie Hall, the ITS Support Center has relocated walk-in support to the second floor of Collier-Scripps Room. Walk-in support is available from 8 a.m. to 4:30 p.m. Monday through Friday. 24/7 phone support is also available by calling 515-271-3001 or you can use the IT Service Portal at service.drake.edu/its...
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Faculty WordPress Network Outage Resolved
Thank you for your patience. ITS has now resolved the Faculty WordPress network outage. WordPress users should once again be able to log into the back end of their websites to make changes. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
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Remote Access VPN Outage Resolved
Thank you for your patience. ITS has now resolved the VPN outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787.