Category: ITS News & Announcements

On Thursday, July 12, ITS will be performing system maintenance that will affect registrations for the DUGuest wireless network from 10 a.m. to noon. During this maintenance period no one will be able to register a device on the guest wireless network. Any devices that have already registered on the guest wireless network before 10...

ITS is doing maintenance on its database servers. As a result, access to Citrix Receiver, PaperCut, EMS, Password Manager, blueSpace, and Blackboard Attendance will be unavailable between 9 and 10 a.m. on Sunday morning, July 8. We appreciate your patience while we perform this necessary work. If you continue to have any issues after the planned...

Due to water damage from last weekend’s storms, the ITS Support Center in Carnegie Hall remains closed for walk-ins. Access will continue to be unavailable for several weeks to allow for repairs. ITS staff are working to temporarily relocate walk-in support, but we don’t have details or a timeline yet. Phone support is available by...

ITS phone support is now available. You may, however, encounter slightly longer wait times as we have fewer phone lines currently available. You are also free to use service.drake.edu/its to report any issues you may be having. We apologize for any inconvenience this may cause and will continue to keep you updated.

We had hoped ITS phone support would return at 9 a.m., but unfortunately we now anticipate that it won’t be available until this afternoon. Until then, please use service.drake.edu/its to report any issues you may be having. We apologize for any inconvenience this may cause and will continue to keep you updated.

Due to water damage from this weekend’s storms, the ITS Support Center in Carnegie Hall is currently closed for walk-ins. Phone support will be available beginning at 9 a.m. by calling 515-271-3001. You can also use service.drake.edu/its to report any issues you may be having. We apologize for any inconvenience this may cause and will...

At 12:30 p.m., ITS learned of an issue affecting systems including Papercut, EMS, Password Manager, and blueSpace. At 12:45, ITS staff resolved the issue. If you continue to experience any problems, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.  

Our new internal campus portal, myDrake, is now live. Visit my.drake.edu, to access your new gateway to campus information, resources and functions. You’ll see links to the tools you need whether you’re student, faculty, staff, parent, or have several different roles.   Once you sign into myDrake, your login credentials will automatically be shared with additional applications, like MyDUSIS. ITS staff is working...

ITS has now conditionally resolved the www.drake.edu homepage outage. The page now loads, however, some formatting and image issues continue throughout the website. If are unable to access the website at all, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. Thank you for your patience.