Category: ITS News & Announcements

This morning ITS learned of an issue affecting StarRez, that prevented students from accessing their housing and meal plan information. This issue has been resolved and access is restored. If you continue to experience any problems, please contact the Support Center at 515- 271-3001 or visit service.drake.edu/its to report your issue.

During a vendor upgrade last night, login to the StarRez system was broken. Access to housing and meal plan information is currently unavailable. ITS is diligently working with our vendor towards a resolution. We will continue to keep you posted of progress will let you know when this outage has been resolved. Thank you for...

The ITS support center returned to its usual location in the lower level of Carnegie Hall over break. The support center was relocated during the fall semester due to the rain event. The support center is open for walk-in assistance Monday through Thursday 8 a.m. to 6:30 p.m. and Fridays from 8 a.m. to 4:30...

Due to vendor maintenance, access to the Student Housing & Meal Plan Selection Application (StarRez) will be unavailable between 5 p.m. on Monday, January 28 and 8 a.m. on Tuesday, January 29. This outage will result in limited to no access during that time. This upgrade is being made to apply needed patches and future...

At approximately 8:45 a.m., ITS was notified that the link to the Benefits Portal results in a login page instead of the dashboard view of the employee benefits portal. ITS is diligently working with our vendor towards a resolution. We will continue to keep you posted of progress will let you know when this outage...

ITS is preparing for a major upgrade to the servers hosting our campus applications. This upgrade will begin Saturday, January 12 at 5 a.m. and last until 11 a.m. During this maintenance period, myDrake, MyDUSIS, Banner 9, and all related applications will be inaccessible at times. As the maintenance window continues, these applications will return...

ITS is updating eight classrooms with new instructional technology. Work began on Meredith Hall rooms 229, 233, 236, 237, 202 and 206 in December and early January. Fine Arts Complex (FAC) rooms 304 and 336 will be updated during the spring semester. This article explains why and how these classrooms were selected and how we...

Just a reminder, ITS staff are performing required server maintenance resulting in Banner users experiencing slowness during peak times. The system should return to normal service the week of January 14. We appreciate your patience while we perform this necessary work. If you continue to have any issues after the planned maintenance window, please contact...

ITS is making updates to Banner. As a result, access to Banner 9, Banner/DUSIS INB, MyDUSIS, Workflow, ODBC, eTranscripts, Online Balloting, and DSAP will be completely unavailable between 10 and 11 p.m. on Thursday, December 27. This upgrade is being made to apply security and functionality upgrades and patches. We appreciate your patience while we...

ITS staff have completed their update to the Google services authentication. When you log into any Google systems using your drake.edu account you will now see the standard login page that you use for myDrake. Thank you for your patience while our staff completed this work.