Thank you for your patience. ITS has now resolved the wireless outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787.
Category: ITS News & Announcements
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Wireless Outage
At 7:35 p.m., ITS was made aware of a wireless outage. This is affecting access to the secure campus wireless networks for students, faculty, and staff. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. If you’d...
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Parent Access to myDrake Restored
Parents once again have access to myDrake. Thank you for your patience while our staff worked to resolve this issue. If you’re looking for a 1098T tax form, and your student has authorized you to view it, click the Tax Information link in the Commonly Used Apps section. If you continue to experience issues, please...
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myDrake Access Restored
Thank you for your patience. Students, faculty, and staff should now able to access the myDrake campus portal by going to my.drake.edu. The first time you launch myDrake, however, you may experience a delay. ITS is continuing to work to restore parent access. Resources for parents are currently available by going to www.drake.edu/parents. If you...
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Update on myDrake Outage
ITS is continuing to work on resolving the myDrake outage. We are getting closer to restoring access to myDrake and anticipate that faculty, staff, and students will have access by this evening. In the meantime, please continue to visit the temporary website from my.drake.edu. If you’d like to receive these notifications via text message, opt...
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Update on myDrake Outage
ITS is continuing to work on resolving the myDrake outage. While our staff works to fully restore myDrake, we’ve launched a temporary webpage to provide access to needed resources including Blackboard, MyDUSIS, and email. When you go to my.drake.edu you’ll be directed to this page. We will provide additional updates when we have them. If...
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Update on Office 365 and myDrake Outage
ITS is continuing to work on resolving the Office 365 and myDrake outages. Email access is gradually being restored. We anticipate that all faculty, staff, and students should have email access by 8 p.m. We don’t currently have an estimate on when myDrake will be available. We will continue to keep you posted on progress...
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myDrake and O365 Unavailable
At approximately 3:30 p.m. ITS became aware that some users were unable to access myDrake and Microsoft O365 services including email, calendar and Teams. We are working to resolve the issue and will provide more information as soon as possible. Thank you for your patience. If you’d like to receive these notifications via text message,...
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Banner/MyDUSIS Outage Today, Sunday February 3
Earlier today there was a Banner/MyDUSIS database outage between 11:30 a.m. and 1 p.m. In order to resolve this outage, ITS staff had to restore the system to an earlier backup. As a result, any actions taken in Banner or MyDUSIS between approximately 9:45 and 11:30 a.m. Sunday morning may not have gone through. If you made any...
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Microsoft O365 Outage Resolved
At approximately 3:00 pm this afternoon ITS was made aware that users were unable to access myDrake and other Office 365 applications. This was due to a nation-wide Microsoft domain issue that has been resolved. All systems are now operating normally.