ITS has been continuing to work on resolving the issue that is preventing the addition of new faculty, staff, and students to our IT/Facilities service portal system (TeamDynamix). We have identified the problem and are planning on implementing a fix on Monday. We are hopeful that this issue will be resolved no later than Tuesday....
ITS has been made aware of an issue that is preventing the addition of new faculty, staff, and students to our IT/Facilities service portal system (TeamDynamix). Our staff is working diligently to fix this problem. In the meantime, new faculty, staff, and students won’t be able to submit tickets or be added to the system....
We have been made aware that some people on campus are running into an issue when logging into MyDUSIS functions. If you get an error message that states, “CAS Service Provider is not authorized”, please clear your browser cache and cookies. If this does not resolve your issue, please try a private Firefox or incognito...
To ensure the continuing digital security of our students, faculty, and staff, we are making several changes to our password creation process beginning today. These changes are as follows: Starting today, the initial birthdate-based password that new students, faculty, and staff receive will ONLY work to log into the Password Manager site (password.drake.edu). Only after creating a new more...
Systems supported by ITS may be unavailable due to monthly routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2019 please see www.drake.edu/its/maintenanceschedule/
Thank you for your patience. ITS has now resolved the guest wireless network outage. The systems that host the guest wireless login portal were not operating properly and required a restart. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to...
At 10:00 a.m., ITS was made aware of a guest wireless network outage. This is preventing anyone from connecting to DUGuest. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. If you’d like to receive these notifications...
Thank you for your patience. ITS has now resolved the issue with accessing online resources. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its for assistance.
ITS has been diligently working with our vendor partner to resolve the web access issues. We are planning to implement a fix over the weekend. If you are unable to load a Drake-related website please try entering https:// before the rest of the URL instead of http://. In some cases this allows the site to...
ITS has been working with our vendor to resolve the sporadic web access issues. As a result of this work you should no longer see the Virus/Spyware Download Blocked message. If you are unable to load a particular website from on campus, please try entering https:// before the rest of the URL instead of http://....