At 8:20 a.m., ITS was made aware of a telephone outage. This is affecting some Skype for Business telephones including those in the ITS Support Center. ITS is diligently working towards a resolution. If you need to report a technology issue, please use the IT Service Portal at service.drake.edu/its. If you have a classroom emergency,...
ITS is happy to share the offsite data center has been moved and is up and running in its new location. A big thank you to the project team, particularly the ITS infrastructure team, for their hard work to make this happen with minimal disruption to campus. As part of the project, ITS staff moved:...
At 9:40 a.m., ITS learned of an issue affecting the Drake login page. At 10 a.m., ITS staff resolved the issue. If you continue to experience any problems, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its for assistance.
Thank you for your patience. Microsoft has resolved their outage and myDrake is now accessible again. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its for assistance. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787. If you...
At 3:20 p.m., ITS was made aware of a Microsoft outage. This is affecting MyDrake access, OneDrive and Teams but not email. ITS is working on putting a website with links to key resources in the meantime. We will provide updates and will let you know when this outage has been resolved. Thank you for...
Thank you for your patience. ITS has now resolved the WebXtender outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
At 9:30 a.m., ITS was made aware of WebXtender outage. Banner is unaffected, but Banner users trying to access WebXtender will see a message that the license server cannot be reached. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you...
Thank you for your patience. ITS has now resolved the Skype for Business voicemail outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787. If...
ITS staff continue to work with our vendor partners to resolve the voicemail outage on Polycom Skype for Business phones. In the meantime, if you’re concerned about missing an important call, you can forward your desk phone to your cell phone. If you click the Home button on your phone and then select the Forward...
ITS is continuing to work with our vendor partners on resolving the Skype for Business voicemail outage. Until this outage is resolved, faculty and staff members with Skype for Business phones will be unable to receive messages or access the voicemail system. As of now, we unfortunately don’t have an estimate for resolution for this...