The outage affecting the ITS and Facilities service portal has been resolved. Requests can once again be submitted at service.drake.edu. The outage affecting other Microsoft systems including Exchange (email and calendaring), Skype for Business (phone), Teams, and OneDrive is not yet resolved. We will continue to share with you any updates we receive from Microsoft....
Earlier this morning, ITS reported outages and service slowdowns of our Skype for Business system and the ITS and Facilities service portals. We have now learned that these issues are related. We are seeing connected reports of issues affecting systems including Exchange (email and calendaring), Skype for Business (phone), Teams, and OneDrive. These issues are...
At 8:00 a.m., ITS was made are of a Skype for Business outage. This is preventing faculty and staff using Skype for Business from logging into the application or Polycom phones to make and receive calls. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage...
At 8 a.m., ITS was made aware of a partial outage of the ITS and Facilities service portal vendor, TeamDynamix. They are diligently working towards a resolution. In the meantime, you may or may not be able to access the system at service.drake.edu to request assistance. We will provide updates and will let you know...
ITS is upgrading the campus print services software. As a result, access to campus printing (PaperCut) will be completely unavailable between 4:00 and 6:00 p.m. on Wednesday, June 3. We appreciate your patience while we perform this necessary work. If you continue to have any issues after the planned maintenance window, please contact the support...
Thank you for your patience. ITS has now resolved the FollowMe Print (PaperCut) outage. ITS staff and our print vendor found that PaperCut was unable to connect to the BlackBoard Transactions database. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like...
At 9:55 a.m., ITS was made aware of a FollowMe Print (PaperCut) outage. This is impacting students’ ability to print. Faculty and staff are not affected. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. If you’d...
The printing outage that was scheduled for today between 1 and 2 p.m. has been postponed. There is no planned interruption in printing today. We are working closely with our vendor partner to reschedule this work, and will provide updated timing information once it’s available. Thank you.
ITS is upgrading the campus print services software. As a result, access to campus printing (PaperCut) will be completely unavailable between 1:00 and 2:00 p.m. on Thursday, May 28. We appreciate your patience while we perform this necessary work. If you continue to have any issues after the planned maintenance window, please contact the support...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2020 please see www.drake.edu/its/maintenanceschedule/