Category: ITS News & Announcements

ITS staff is completing their work to resolve the Xythos performance problems. Faculty and staff members may return to working in Xythos files beginning first thing tomorrow morning. Thank you for your patience.

ITS staff is continuing to work on resolving the Xythos/BlueSpace performance issues. Progress is happening, but we need everyone to continue to not stay out of Xythos/BlueSpace files. We are hopeful that we will be able to restore access late this afternoon or early tomorrow morning. Thank you for your patience.

In order to resolve the major performance issues we’ve been having with the Xythos/BlueSpace storage, ITS staff will be shutting down all access to Xythos/BlueSpace at 10:30 a.m. this morning. We do not know yet how long it will be inaccessible. If you currently have access to Xythos/BlueSpace files, please download any needed documents to...

The Xythos/BlueSpace performance issues are continuing. ITS is diligently working towards improving performance. In the meantime, if there are specific files you need access to, please contact the support center for assistance by calling 515-271-3001 or submitting a request at service.drake.edu/its. Thank you for your patience.

ITS is migrating the Oracle Database environment on Saturday, September 14 from 7 a.m. to 7 p.m. During this time, Ethos Single Sign-On, myDrake, Banner 9 Admin Pages, MyDUSIS, eTranscripts, and many other Drake applications will be unavailable. The migration is necessary as the current server hosting these databases is nearing end of life. If...

ITS has learned of Xythos/BlueSpace performance issues that are making it challenging to work with files stored there. ITS is diligently working towards a resolution. We will provide updates and will let you know when this issue has been resolved. Thank you for your patience.

The DUStudent wireless network is being retired on Friday, September 13 and being replaced with the new eduroam (education roaming) wireless network. Please be sure to switch to using eduroam before September 13. A few tips on connecting to eduroam: You must log into eduroam using your Drake email address, instead of your Drake ID...

At 8:30 a.m, ITS learned of an outage affecting our support center phones. At 8:40 a.m., ITS staff resolved the issue. If you are encountering tech issues, you can once again call the support center at 515-271-3001 or submit a report via our service portal at service.drake.edu/its.

Thank you for your patience. ITS staff determined and resolved the root cause of the Xythos/BlueSpace performance problems we were having earlier today. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.

ITS has learned of Xythos/BlueSpace performance issues this morning. ITS staff have restarted the system and hope this will resolve the slowness as it did yesterday. ITS is continuing to investigate the root cause of the issues and apologize for the inconvenience this is causing.