ITS has been made aware of a global Amazon Web Services (AWS) outage causing performance issues in Blackboard Learn, Panopto, and Respondus Lockdown browser. We will share any updates provided by AWS as they become available.
Category: ITS News & Announcements
Global Blackboard Outage Resolved
Thank you for your patience. Blackboard has now resolved its global outage. If you continue to be unable to access Blackboard, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2021 to phone number 226787. You first need to be...
Blackboard Outage
At 12:10 p.m., ITS became aware of a Blackboard Learn Ultra outage. Blackboard access is down at all colleges and universities. We will share any updates that Blackboard provides and will let you know when they have resolved this outage. To receive outage notifications by text, opt in by texting DrakeITS2021 to phone number 226787....
Blackboard App Outage Resolved
Thank you for your patience. The Blackboard app outage is now resolved. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2021 to phone number 226787. You first need to...
Blackboard App Outage
At 4:45 p.m., ITS became aware of a Blackboard Learn Ultra authentication outage. This is affecting students’ ability to login to the Blackboard mobile app. ITS is diligently working towards a resolution. Until this is resolved, users on a mobile device will need to switch to a browser, or switch to a laptop or desktop...
Update on TouchNet Outage
ITS testing indicates that TouchNet is available again, however TouchNet has not yet posted a full resolution. We will keep you posted of progress and will let you know when this outage has been resolved. Thank you for your continued patience. To receive outage notifications by text, opt in by texting DrakeITS2021 to phone number...
TouchNet Outage
At 2:15 p.m., ITS was notified of a TouchNet outage affecting multiple TouchNet customers. This outage is affecting logins for both students and authorized users. ITS will be monitoring the issue with TouchNet and will post an update once TouchNet releases further information on this outage. To receive outage notifications by text, opt in by...
Update on Timeouts on Blackboard Learn Ultra
Following the change to Single Sign On (SSO) for Blackboard on November 21, an error was discovered preventing Drake users from remaining logged in. ITS has now resolved this error. To ensure that you have the correct certificate for logging into campus services, like Blackboard, please log out of myDrake (by going to your photo...
Support Center Phone Outage Resolved
Thank you for your patience. ITS has now resolved the support center phones outage. If you continue to be unable to call the support center at 515-271-3001, please visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2021 to phone number 226787. You first need to be signed...
Support Center Phone Outage
At 7:45 a.m., ITS became aware of Support Center phone outage. This is affecting all calls to the Support Center. Please submit requests for service or technology issues using the support portal at service.drake.edu/its. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been...