At 2:15 p.m., ITS was notified of a TouchNet outage affecting multiple TouchNet customers. This outage is affecting logins for both students and authorized users. ITS will be monitoring the issue with TouchNet and will post an update once TouchNet releases further information on this outage. To receive outage notifications by text, opt in by...
Following the change to Single Sign On (SSO) for Blackboard on November 21, an error was discovered preventing Drake users from remaining logged in. ITS has now resolved this error. To ensure that you have the correct certificate for logging into campus services, like Blackboard, please log out of myDrake (by going to your photo...
Thank you for your patience. ITS has now resolved the support center phones outage. If you continue to be unable to call the support center at 515-271-3001, please visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2021 to phone number 226787. You first need to be signed...
At 7:45 a.m., ITS became aware of Support Center phone outage. This is affecting all calls to the Support Center. Please submit requests for service or technology issues using the support portal at service.drake.edu/its. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been...
On Sunday morning, Nov. 21, ITS changed the sign in method for Blackboard Learn, Panopto, and Zoom. You now need to use your myDrake login credentials to access these systems. NOTE: For anyone without a current drake.edu email, you will use your nine-digit Drake ID@drake.edu as a username. Example 123456789@drake.edu. See further instructions at Signing in to Microsoft-connected...
On Sunday morning, Nov. 21, ITS will be changing the way you sign in to Blackboard Learn, Panopto, and Zoom and you will see a different login screen. You will need to begin using your myDrake login credentials to access these systems. NOTE: For anyone without a current drake.edu email, you will use your nine-digit Drake ID@drake.edu...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2021 please see www.drake.edu/its/maintenanceschedule/.
At 3:25 p.m., ITS learned of an outage resulting in sporadic network access to certain campus services, including some Lexmark printers, some classroom cameras, and the computer checkout Kiosk in Meredith. At 4:00 p.m., ITS staff resolved the issue. If you continue to experience any issues, please contact the support center at 515-271-3001 or visit...
Thank you for your patience. ITS has now resolved the outbound external calling outage. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2021 to phone number 226787. You first...
At 3:30 p.m., ITS became aware of outgoing external calls outage. This is affecting the ability to make calls to off campus numbers using Teams. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To receive outage...