At 7:45 a.m., ITS was made aware of an issue affecting campus printing, Citrix, webXtender and Pyramid. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To receive outage notifications by text, opt in by texting DrakeITS2020...
Access to all Banner systems, including MyDUSIS (registration) has now been restored. Please be sure to verify any changes you made in these systems between 9:12 and 9:27 a.m. as they may need to be resubmitted. Please see your inbox for additional information. If you continue to experience issues accessing Banner/MyDUSIS, please contact the support...
ITS was just made aware of an outage affecting all Banner systems, including MyDUSIS (registration). In order to resolve this issue, the system will remain down for approximately 30 minutes. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To receive outage notifications by...
Around midnight, ITS became aware of a system outage that impacted Banner and SSO to other applications. When ITS staff were unable to restore these systems, we brought up services from our offsite data center. The switch to the backup servers was successful and access to applications was restored by 1 a.m. ITS staff continue...
Thank you for your patience. ITS has now resolved the Application Navigator and Banner Admin Pages outage. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2020 to phone number 226787. You first need...
At approximately 7 a.m., ITS was made aware of an Application Navigator and Banner Admin Page outage. This is affecting any access to Banner Admin Pages. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To receive...
According to Microsoft the issues that were preventing users from accessing systems including Teams have been resolved. They announced, “We’ve successfully resolved the issue that was causing residual impact for SharePoint Online and we’ve confirmed that all Microsoft 365 services have returned to a healthy state.” If you continue to experience issues, please contact the...
Microsoft has determined the cause of the issues accessing their services and is working towards resolution. Access to Microsoft services including Teams and Outlook is recovering for many users. We will let you know when Microsoft announces that this issue has been fully resolved. Thank you for your continued patience.
ITS has just learned that Microsoft is investigating an issue which is causing some users to be unable to access Microsoft 365 services and features. Some campus users have reported that they are having sporadic access issues to Microsoft Teams or other Microsoft systems. As more information becomes available from Microsoft we will provide additional...
ITS was just made aware that due to vendor maintenance in our IT Service Portal that some students, faculty, and staff received survey requests for old requests made to ITS staff. These surveys were sent out automatically by our ticketing system and can be safely ignored. We have fixed the setting that was responsible for...