Thank you for your patience. Our vendor has now resolved the Respondus system outage and restored service. If you continue to experience issues, please contact the ITS support center at 515-271-3001 or visit service.drake.edu/its to request assistance.
Our vendor is still working to resolve the Respondus system outage. We will keep you posted of progress and will let you know when this outage has been resolved. Thank you for your continued patience.
At 1:30 p.m., ITS became award of an issue where Blackboard Ultra customers cannot currently use LockDown Browser or Respondus Monitor. The vendor is diligently working towards a resolution. ITS will provide updates and will let you know when this outage has been resolved. Thank you for your patience.
ITS is making updates to Banner. As a result, access to Self Service, Banner Administrative Pages, Workflow, ODBC, eTranscripts, Online Balloting, and DSAP will be intermittently unavailable between 6 a.m. and 12 p.m. on Saturday, April 23. This upgrade is being made to apply upgrades and patches related to security and other functionality. We appreciate...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2022, please see www.drake.edu/its/maintenanceschedule/.
Thank you for your patience as ITS worked through recent wireless service interruptions. This weekend, hardware repairs were made on the campus network to resolve an issue that began Saturday afternoon. ITS has been closely monitoring performance after that maintenance and network services continue to operate normally. If you experience connectivity issues, contact the support...
On Friday, April 8 at 4:30 p.m., ITS and our service provider, Lumen/CenturyLink, will complete the move of campus telephone numbers to Voice over IP (VOIP) service. The migration process could last up to four hours, during which brief voice outages could occur on each number as it is moved to the new service. This...
ITS has identified a hardware issue that is disrupting wireless network access on campus. A temporary solution is in place to stabilize the network until hardware can be repaired. Maintenance is scheduled at 10:00 pm this evening and may cause an extended wireless outage. We apologize for the disruption and are working toward resolution as...
At 12:50 p.m., ITS began investigating wireless connection issues. We will provide updates as we learn more. Thank you for your patience.
Thank you for your patience. ITS has now resolved the intermittent network outage. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2021 to phone number 226787. You first need...