Thank you for your patience. ITS has been made aware that the ZOOM outage has been resolved by the vendor. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
At 1 PM ITS was made aware that users were having issues connecting to ZOOM. Upon checking the Zoom status website the following notice was posted: Investigating – Our monitoring has detected an issue causing a subset of users to be unable to reach zoom.us. Our engineers are currently investigating the impact and root cause. Zoom will provide...
Mediacom has reported the issues affecting access to Blackboard, email, and other Drake services are resolved. ITS has performed testing to verify access to these services are now available from the Mediacom network. If you continue to be unable to access Drake services from a Mediacom connection, please contact the support center at 515-271-3001 or...
ITS has been notified of a wide-spread Mediacom outage preventing users off campus from accessing systems such as email and Blackboard. ITS is monitoring the situation and will provide updates as they become available. To receive outage notifications by text, opt in by texting DrakeITSALERTS to phone number 226787. You first need to be signed...
At 12:45 PM ITS became aware of multiple systems including Blackboard, email, teams, and onedrive not being accessible off campus. As a result users are unable to work remotely. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your...
Today, Apple released the newest version of macOS, Ventura. ITS generally allows users to update their Drake owned computer after the first or second point release (e.g. 13.1) of the operating system. By that point all of the bugs and security issues in the operating system should be fixed, and ITS will have had the...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2022 please see www.drake.edu/its/maintenanceschedule/.
Thank you for your patience. ITS has now resolved the multiple services outage, including printing, Citrix (VDI) and the password manager. If you continue to be unable to access the affected systems, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by...
At 10:35 a.m., ITS became aware of an outage affecting multiple services. As a result, printing, Citrix (VDI), password manager, and other systems are unavailable. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To receive outage...
At 5:15 p.m. on October 13, ITS became aware of an outage related to the Graduation Application. As a result, students and faculty were unable to view, submit, or update applications. ITS resolved the issue early this morning. If you continue to have issues accessing the Graduation Application, please contact the support center at 515-271-3001...