ITS continues to track the issue with Windows applications disappearing or failing to start. This issue only affects locally installed applications on Windows clients. Microsoft applications running on Macs or mobile devices are unaffected. The web versions of Microsoft applications are also unaffected. Please login to myDrake to access your email and files stored in...
At 7:45 a.m., ITS became aware of an issue with applications on Windows computers disappearing or refusing to launch. This is includes Outlook, OneNote, Word, PowerPoint, Excel and web browsers such as Chrome and Edge. Other applications are likely affected as well. The problem appears to be the result of an update pushed out by...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2022 please see www.drake.edu/its/maintenanceschedule/.
As we head into the winter holiday break, ITS wanted to ensure you know how to get technical support. On Wednesday, Dec. 21 from 8 a.m. to 4:30 p.m., ITS Support Center staff will provide remote support for campus and will not be available for walk-in support in Carnegie Hall but will be available by...
ITS will be applying upgrades and patches to Banner starting Sunday, December 18 at 5:30 a.m. and lasting until 3 p.m. During this time, Self Service, Admin Pages, Workflow, eTranscripts, TouchNet, and other connected systems will be unavailable. These updates are necessary to keep our University data secure and to install the latest features from...
Transact, Drake’s transaction management system, will be down for maintenance on Saturday, Dec. 17, from 12:30 p.m. until 8 p.m. on Sunday, Dec. 18. During this time, the following services will be unavailable: If you experience issues outside of this window, please call the Support Center at 515-271-3001 or visit https://service.drake.edu to report your issue. Thank you...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2022 please see www.drake.edu/its/maintenanceschedule/.
Thank you for your patience. Mediacom has now resolved the Cable TV outage. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
All, the Mediacom repair technicians have been on site. The outage is still on-going and we will have more information available to campus tomorrow. Thank you for your patience.
Yesterday ITS has been made aware that the Mediacom Television signal is no longer broadcasting across campus. Mediacom was not able to get into the space today to work on the issue, they are planning on coming to campus tomorrow morning (Nov. 10th) to begin troubleshooting and working on restoring television feeds across campus. ITS...