Category: ITS News & Announcements

Thank you for your patience. ITS has now resolved the printing outage. If you continue to be unable to print, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.

At 12:30 p.m., ITS became aware of a printing outage. As a result, individuals may not be able to submit print jobs using queues on their computer. ITS is investigating the matter. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.

Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2022 please see www.drake.edu/its/maintenanceschedule/.

Self Service has now replaced MyDUSIS. Here are the changes you can expect as of today: On myDrake: The MyDUSIS link in the Commonly Used Apps section of myDrake has been replaced with Self Service and goes to a new landing page (see navigation guide linked below) The My Information link has been removed from...

Thank you for your patience. ITS has now resolved the outage affecting toll-free phone numbers. If you continue to be unable to reach one of Drake’s 1-800 phone numbers, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.

At 5 p.m., ITS became aware of an outage affecting our toll-free phone numbers. Until this outage is resolved, please call 515-271-2001 instead. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.

On Saturday, Jan. 8, the Panopto Cloud will be updated with the latest features and improvements. As a result, Panopto will be unavailable from 8 p.m. to 12 a.m. Sunday morning. During the downtime, you will be unable to access videos on your Panopto site and any attempts to upload videos will result in a...

Beginning this morning, multi-factor authentication (MFA) is now required when logging in to web-based versions of Microsoft Office 365 (includes myDrake, Outlook, Teams, OneDrive, etc.), Blackboard, Self Service, Touchnet, eAccounts, StarFish, Banner Admin pages, and Slate. Haven’t set up MFA yet? Follow the instructions in one of the guides below: Getting Started Using Text Messages...

Have you downloaded and installed the Microsoft Authenticator app or set up another method of MFA yet? It will take this PLUS your password to access your Drake accounts starting TOMORROW. Learn how to get started at service.drake.edu/its/mfa Run into issues? Submit a Multi-Factor Authentication Issue or call the IT Support Center at 515-271-3001 for...

At 8:05 a.m., ITS became aware of an issue that was not allowing some users to access myDrake and at 8:20 a.m., ITS staff resolved the issue. If you continue to experience any issues accessing myDrake, please contact the support center at 515-271-3001 or visit service.drake.edu/its for assistance.