The ITS support center phone line at 515-271-3001 is currently unavailable. In the meantime, if you encounter tech issues, please submit a request through the online service portal at service.drake.edu/its and an ITS staff member will still be able to assist you. We are investigating the cause of this outage and apologize for any inconvenience...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2021 please see www.drake.edu/its/maintenanceschedule/.
ITS is making critical updates to the Banner Database environment on Saturday, Feb. 6 from 4:30 to 6 a.m. During this time, Ethos Single Sign-On, myDrake, Banner 9 Admin Pages, MyDUSIS, Blackboard, and many other Drake applications will be unavailable. For a complete list of affected applications please see Single Sign On (SSO) and Drake...
Drake University’s College of Pharmacy and Health Sciences (CPHS) and Hy-Vee have partnered to administer COVID-19 vaccines to eligible Polk County, Iowa residents. The vaccinations are administered by appointment at the Harkin Institute’s new building at 2800 University Avenue several days each week. The partnership is a testament to the commitment of the CPHS and Hy-Vee to help the community overcome the pandemic. Hy-Vee is providing the supplies and administration support needed for the campus...
The planned maintenance that had previously been announced on Saturday, January 30 from 4:30 to 6 a.m. has been postponed. ITS will post an update when the new timing is ready to be announced. We apologize for any confusion caused by this date change.
ITS is making critical updates to the Banner Database environment on Saturday, January 30 from 4:30 to 6 a.m. This is an update from the originally communicated time on Sunday morning. During this time, Ethos Single Sign-On, myDrake, Banner 9 Admin Pages, MyDUSIS, Blackboard, and many other Drake applications will be unavailable. For a complete...
ITS is making critical updates to the Banner Database environment on Sunday, January 31 from 6 a.m. to 8 a.m. During this time, Ethos Single Sign-On, myDrake, Banner 9 Admin Pages, MyDUSIS, Blackboard, and many other Drake applications will be unavailable. For a complete list of affected applications please see Single Sign On (SSO) and...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2021 please see www.drake.edu/its/maintenanceschedule/.
ITS staff have now restored IT Support Center phones. You can once again call 515-271-3001 to report any tech issues. Staff are still working to restore the Legal Clinic and COVID hotline phone numbers, but are hopeful that these extensions will be up and running soon. Thank your for your patience while we work to...
ITS staff has partially resolved the outage with Teams calling. As a result, most incoming and outgoing calls to and from non-Drake extensions are once again available. We continue, however, to have issues with some extensions including the ITS Support Center, Legal Clinic and COVID hotline phones. We are working with our vendor partners to...