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ITS News & Announcements

MFA number matching announcement

Microsoft has started using number matching in Microsoft Authenticator in place of approval requests. As you sign-in to myDrake, Banner, and other resources protected by multi-factor authentication (MFA), you will be provided a number that you enter into Microsoft Authenticator. Number matching enhances security by ensuring you’re the person signing in. For questions, please contact...

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ITS News & Announcements

Network access change for operating systems starting May 14 at 9 p.m.

Beginning this weekend, all devices using Windows 7 or 8 operating systems or macOS 10.15 (Catalina) or lower will be blocked from accessing Drake networks. This change will occur at 9:00 p.m. Sunday, May 14. Due to our security requirements, we need to ensure that non-vendor supported, older operating system versions are not accessing Drake networks. Once a vendor no longer supports security updates for...

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ITS Alert

Banner service interruption resolved

At 1:45 pm May 5, 2023, ITS resolved the Banner Admin Pages issue. Some users were experiencing issues with logging in and timing out of sessions. If you continue to experience issues, please call 515-271-3001 or submit a ticket at service.drake.edu/its. Thank you for your patience. 

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ITS Alert

Banner service interruption

At 12:30 pm May 5, 2023, ITS became aware of an issue with Banner Admin Pages. Some users are experiencing issues with logging in and timing out of sessions. We are working toward a resolution and will provide updates when the outage has been resolved. Thank you for your patience. 

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ITS Alert

Blackboard service interruption

At 9:00 this morning, ITS became aware that some users are unable to connect to Blackboard. Due to a global DNS issue impacting Blackboard, some users may experience difficulty accessing Blackboard on both the Drake and their home networks. ITS will provide an update when the vendor notifies us the issue has been resolved. Thank...

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ITS News & Announcements

Reminder: Password Manager planned outage tonight at 10pm

At 10:00 pm on Thursday, April 6, ITS will be migrating the Password Manager database. During this change, Password Manager may give notice that new connections are restricted. Please allow approximately 10 minutes for any outages to pass. If you experience issues outside this window, please call the Support Center at 515-271-3001 or visit https://service.drake.edu to report...

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ITS Alert

Self Service/Banner Admin Pages Planned Outage – Saturday, April 8 at 7 p.m. – Sunday, April 9 at 3 a.m.

ITS will be applying upgrades and patches to Banner Saturday, April 8, starting at 7 p.m. and lasting until Sunday, April 9 at 3 a.m. During this time, Self Service, Admin Pages, Workflow, eTranscripts, TouchNet, and other connected systems will be unavailable. These updates are necessary to keep our University data secure and to install...