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ITS News & Announcements

Drake networks security update on Thursday, May 18

On Thursday, May 18, ITS will be processing a change to the security policies for Drake networks. No service outage is anticipated, and access to campus systems will not be impacted. Please contact ITS online at service.drake.edu/its, by phone at 515-271-3001, or by visiting the lower level of Carnegie Hall to report an issue.

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ITS News & Announcements

Reminder: Change to MFA login process

Microsoft has started using number matching in Microsoft Authenticator in place of approval requests. As you sign in to myDrake, Banner, and other campus resources protected by multi-factor authentication (MFA), you will be prompted to enter the code presented on your computer screen into Microsoft Authenticator. Number matching enhances security by ensuring you’re the person...

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ITS News & Announcements

Campus systems interruption resolved

As of 3:30 p.m. May 12, ITS has resolved the campus systems interruption. Some graduating seniors were not able to access online resources due to a timing error. All systems should now be available. Thank you for your patience. If you continue to have service interruptions, please submit a ticket at service.drake.edu/its, call 515-271-3001, or...

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ITS Alert

Campus systems interruption

As of 1:30 p.m. May 12, ITS has been made aware that some graduating seniors are not able to access online resources, including Blackboard and eduroam. This is due to a timing error. We are working to resolve the issues as quickly as possible. Thank you for your patience.

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ITS News & Announcements

MFA number matching announcement

Microsoft has started using number matching in Microsoft Authenticator in place of approval requests. As you sign-in to myDrake, Banner, and other resources protected by multi-factor authentication (MFA), you will be provided a number that you enter into Microsoft Authenticator. Number matching enhances security by ensuring you’re the person signing in. For questions, please contact...

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ITS News & Announcements

Network access change for operating systems starting May 14 at 9 p.m.

Beginning this weekend, all devices using Windows 7 or 8 operating systems or macOS 10.15 (Catalina) or lower will be blocked from accessing Drake networks. This change will occur at 9:00 p.m. Sunday, May 14. Due to our security requirements, we need to ensure that non-vendor supported, older operating system versions are not accessing Drake networks. Once a vendor no longer supports security updates for...

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ITS Alert

Banner service interruption resolved

At 1:45 pm May 5, 2023, ITS resolved the Banner Admin Pages issue. Some users were experiencing issues with logging in and timing out of sessions. If you continue to experience issues, please call 515-271-3001 or submit a ticket at service.drake.edu/its. Thank you for your patience. 

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ITS Alert

Banner service interruption

At 12:30 pm May 5, 2023, ITS became aware of an issue with Banner Admin Pages. Some users are experiencing issues with logging in and timing out of sessions. We are working toward a resolution and will provide updates when the outage has been resolved. Thank you for your patience. 

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ITS Alert

Blackboard service interruption

At 9:00 this morning, ITS became aware that some users are unable to connect to Blackboard. Due to a global DNS issue impacting Blackboard, some users may experience difficulty accessing Blackboard on both the Drake and their home networks. ITS will provide an update when the vendor notifies us the issue has been resolved. Thank...