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ITS News & Announcements

Planned Maintenance on Sunday: Campus Network

ITS staff will be performing maintenance on the campus network this Sunday, July 21 between 6 – 10 a.m. During this time, there will be several brief Internet outages lasting a few minutes each. During these short outages, connections between campus and the outside Internet will be unavailable, including those on campus trying to access...

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ITS Alert

Update: Localized Network Issues

ITS staff continue to work on resolving the localized network issues impacting digital signage and wireless displays. Impacted locations include Collier-Scripps, Science Connector Building, and Olin. We’ll keep you posted on progress and share when the issue/outage has been resolved. Thank you for your patience.  If you’re being affected by this issue, contact the ITS...

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ITS Alert

Localized Network Issues

ITS staff are aware of and investigating localized network issues continuing after yesterday’s network issues; some people may experience issues with digital signage players and wireless displays. We’ll provide updates as we work to resolve this issue.  If you’re being affected by this issue, contact the ITS Support Center by submitting a Network Issue ticket,...

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ITS Alert

Resolved: Intermittent Network Issues

ITS has resolved the intermittent network connectivity issues on campus. Thank you for your patience. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall. 

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ITS News & Announcements

Planned upgrade on Thursday: EMS Software

Accruent EMS will be applying upgrades to our event management system (EMS) on Thursday, June 27 between 8 p.m. – 1 a.m. CT. While the maintenance window is designated for the entire time period, any outages causing the system to be unavailable will only last 10-15 minutes. If you experience service interruptions outside this maintenance...

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ITS News & Announcements

Planned Maintenance this Saturday: ITS Databases

ITS staff will be performing routine maintenance on our Oracle databases this Saturday, June 22 between 7 – 9 a.m. During this time, Drake systems including Self Service, Banner, ProcessMaker, eTranscripts, and Touchnet may be unavailable. This work is necessary to maintain the security of University data. If you experience issues after the maintenance is...

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ITS News & Announcements

Reminder: ITS routine maintenance tonight

ITS staff will be performing routine maintenance tonight between 9 p.m. – 1 a.m. During this time, ITS supported systems may be unavailable. If you experience issues after the maintenance is complete, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall.  To see the...

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ITS Alert

Resolved: DUGuest Issue

ITS has resolved the issue impacting the DUGuest wireless network. Thank you for your patience. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall.

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ITS Alert

DUGuest Issue

ITS staff are aware of and investigating an issue with the DUGuest wireless network; reports indicate people are unable to connect to the network. We’ll provide updates as we work to resolve this issue.  If you’re being affected by this issue, contact the ITS Support Center by submitting a Network Issue ticket, calling 515-271-3001, or...

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ITS News & Announcements

Planned upgrade: EMS Software

Accruent EMS will be applying upgrades to our event management system (EMS) on Wednesday, May 29 between 9 p.m. – 5 a.m. CT. While the maintenance window is designated for the entire time period, any outages causing the system to be unavailable will only last 10-15 minutes. If you experience service interruptions outside this maintenance...

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