At 9 a.m., ITS was made aware of a faculty WordPress network outage. wp.drake.edu websites are visible, but no one is able to log into the back end of the system to make changes. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been...
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Category: ITS News & Announcements
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Remote Access VPN Outage
At 9:45 a.m, ITS was made aware of a remote access VPN outage. This is preventing faculty and staff from establishing a remote access VPN connection to the campus network. ITS is diligently working towards a resolution. We will provide updates and let you know when this outage has been resolved. Thank you for your...
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Office 365 Authentication Issue Resolved
ITS has now resolved the issues with authenticating to Office 365. If you continue to have issues logging into myDrake or Outlook web access, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
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Office 365 Authentication Issue
At 4:45 p.m., ITS was made aware of a possible issue affecting authentication to Office 365. Affected systems include myDrake and Outlook Web Access. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience.
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DUGuest Network Maintenance on Thursday, July 12 from 10 a.m. to Noon
On Thursday, July 12, ITS will be performing system maintenance that will affect registrations for the DUGuest wireless network from 10 a.m. to noon. During this maintenance period no one will be able to register a device on the guest wireless network. Any devices that have already registered on the guest wireless network before 10...
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Planned Server Maintenance from 9 to 10 a.m. Sunday morning, July 8
ITS is doing maintenance on its database servers. As a result, access to Citrix Receiver, PaperCut, EMS, Password Manager, blueSpace, and Blackboard Attendance will be unavailable between 9 and 10 a.m. on Sunday morning, July 8. We appreciate your patience while we perform this necessary work. If you continue to have any issues after the planned...
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Update on the ITS Support Center
Due to water damage from last weekend’s storms, the ITS Support Center in Carnegie Hall remains closed for walk-ins. Access will continue to be unavailable for several weeks to allow for repairs. ITS staff are working to temporarily relocate walk-in support, but we don’t have details or a timeline yet. Phone support is available by...
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ITS Phone Support Now Available
ITS phone support is now available. You may, however, encounter slightly longer wait times as we have fewer phone lines currently available. You are also free to use service.drake.edu/its to report any issues you may be having. We apologize for any inconvenience this may cause and will continue to keep you updated.
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ITS Phone Support Return Delayed
We had hoped ITS phone support would return at 9 a.m., but unfortunately we now anticipate that it won’t be available until this afternoon. Until then, please use service.drake.edu/its to report any issues you may be having. We apologize for any inconvenience this may cause and will continue to keep you updated.
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ITS Support Center Walk-in Support Closed
Due to water damage from this weekend’s storms, the ITS Support Center in Carnegie Hall is currently closed for walk-ins. Phone support will be available beginning at 9 a.m. by calling 515-271-3001. You can also use service.drake.edu/its to report any issues you may be having. We apologize for any inconvenience this may cause and will...