Thank you for your patience. ITS has now resolved the multi-systems outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
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Category: ITS News & Announcements
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Multi-Systems Outage Update
ITS continues to work on the multi-systems outage. After hours support calls are now working as expected. The systems still being affected are off-campus connections to the service portal, Slate and ALEKS. Connections to these systems from on campus are operating normally. ITS is diligently working towards full resolution. We will provide updates and will...
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Multi-Systems Outage
At 7:15 p.m. ITS was made aware of a multi-systems outage. This is affecting a number of campus systems including Slate and our IT service portal and is preventing our after-hours support calls from going through. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage...
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Update from the chief information technology officer
It’s my pleasure to welcome you to (or back to) campus as we begin another academic year. I’d like to begin by reminding you that, due to summer flooding, the IT Support Center, normally located in the lower level of Carnegie, has temporarily moved to the second floor of Collier Scripps. It will remain there...
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After over 10 years, blueView is on its way out
After the launch of our new campus portal, myDrake, over the summer, we are ready to retire our current portal, blueView. blueView has been around for over 10 years, and as of Thursday morning, Sept. 20, it will no longer be available to campus. Beginning on Sept. 20 you will need to use the myDrake...
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Banner INB Forms and MyDUSIS Planned Outage on Sunday, Sept. 9 from 6 to 9 p.m.
ITS will be making upgrades to our INB and MyDUSIS servers. As a result, access to Banner INB forms and MyDUSIS will be completely unavailable on Sunday, Sept. 9 between 6 and 9 p.m. This upgrade will patch a critical security vulnerability. We appreciate your patience while we perform this vital work.
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Update on Campus Email Phishing Attack
ITS staff has been working closely with impacted individuals to ensure the safety of campus and personal data. We are continuing to actively monitor our systems and block malicious messages. We ask, however, that you remain vigilant and report any suspicious emails that you receive. You can report emails by forwarding them to informationsecurity@drake.edu. When...
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Major Campus Email Phishing Attack
Early this morning, ITS staff became aware of a major phishing attack on campus. People are receiving emails that appear to be from Drake community members,. All of the emails have a similar format, but some minor language variations. The subject is “Re: Re” or “Re:” and then is followed by something that seems like...
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Update on the Login issue with myDrake Parent Accounts
ITS staff is continuing to work towards resolving the issue that is causing some parents to be unable to access their myDrake account. We are developing a solution, but in the meantime, parents can use blueView at https://blue.drake.edu. We will provide additional updates and will let you know when this issue has been resolved. If...
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Login issue with myDrake parent accounts
Earlier today ITS was made aware that some parents are unable to access their myDrake account. We are working to address this issue, but in the meantime, parents can continue to use blueView at https://blue.drake.edu. We will provide updates and will let you know when this service interruption has been resolved. Thank you for your...