ITS is in the process of updating Sophos Antivirus software across campus over the next few weeks and moving it to a new server. Please check Sophos to ensure you are up to date. If you are not sure how to verify this, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report...
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Category: ITS News & Announcements
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RESOLVED ITS After-Hours Phone Support Outage Update
Our vendor has resolved their issues and can now take after hours support calls. Thank you for your patience and we apologize for any inconvenience this outage may have caused. Jerome Hilscher
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ITS After-Hours Phone Support Outage
After-hours phone support is currently unavailable. If you have a technology issue, please submit a request at service.drake.edu/its. Our after-hours support vendor anticipates that phone support will be restored by 9:00 p.m. Thank you for your patience.
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Sporadic Print Outage Resolved
Thank you for your patience. ITS believes that sporadic printing issues have been resolved. If you continue to have any problems printing, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
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Sporadic Print Outage
At roughly 9:30 a.m., ITS was made aware of sporadic issues releasing documents from printers. This has been reported in Collier-Scripps, Howard Hall, Meredith Hall, and Old Main. ITS is diligently investigating and working towards a resolution. We will provide updates and will let you know when this problem has been resolved. If you find...
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blueView/Banner Planned Outage on Saturday, May 5 from 6 a.m. to 6 p.m.
ITS is making updates to Banner/DUSIS. As a result, access to myDUSIS, Banner, eTranscripts, Banner INB, Job Submission, Workflow, and some blueView functions will be unavailable between 6 a.m. and 6 p.m. this Saturday, May 5. Faculty, staff and students will still be able to log into blueView, but some functions will be down. This...
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Blackboard Transact (Bulldog Bucks) Outage Resolved
At 1:00 p.m., ITS learned of an issue affecting Blackboard Transact (Bulldog Bucks). At 1:36 p.m., ITS staff resolved the issue. If you continue to experience any problems, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
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Drake Website Outage from off-campus Resolved
Thank you for your patience. ITS has now resolved the issues with accessing the Drake website from off campus using www.drake.edu. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting...
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Update on Drake Website Outage from off-campus
ITS is continuing to work on resolving the issue with certain devices accessing the Drake website at www.drake.edu. A workaround is to use drake.edu as the URL instead of www.drake.edu. We are working internally and with vendors to determine why www.drake.edu is not being directed to the website as expected from certain Internet service providers...
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Drake Website Outage from off-campus
At approximately 6:00 p.m., ITS was made aware of an issue with certain devices having problems accessing the Drake website at www.drake.edu. This is only affecting access from off-campus and appears to be intermittent. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved....