Category: ITS News & Announcements

At 7:15 p.m. ITS was made aware of a multi-systems outage. This is affecting a number of campus systems including Slate and our IT service portal and is preventing our after-hours support calls from going through. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage...

It’s my pleasure to welcome you to (or back to) campus as we begin another academic year. I’d like to begin by reminding you that, due to summer flooding, the IT Support Center, normally located in the lower level of Carnegie, has temporarily moved to the second floor of Collier Scripps. It will remain there...

After the launch of our new campus portal, myDrake, over the summer, we are ready to retire our current portal, blueView. blueView has been around for over 10 years, and as of Thursday morning, Sept. 20, it will no longer be available to campus. Beginning on Sept. 20 you will need to use the myDrake...

ITS will be making upgrades to our INB and MyDUSIS servers. As a result, access to Banner INB forms and MyDUSIS will be completely unavailable on Sunday, Sept. 9 between 6 and 9 p.m. This upgrade will patch a critical security vulnerability. We appreciate your patience while we perform this vital work.

ITS staff has been working closely with impacted individuals to ensure the safety of campus and personal data. We are continuing to actively monitor our systems and block malicious messages. We ask, however, that you remain vigilant and report any suspicious emails that you receive. You can report emails by forwarding them to informationsecurity@drake.edu. When...

Early this morning, ITS staff became aware of a major phishing attack on campus. People are receiving emails that appear to be from Drake community members,. All of the emails have a similar format, but some minor language variations. The subject is “Re: Re” or “Re:” and then is followed by something that seems like...

ITS staff is continuing to work towards resolving the issue that is causing some parents to be unable to access their myDrake account. We are developing a solution, but in the meantime, parents can use blueView at https://blue.drake.edu. We will provide additional updates and will let you know when this issue has been resolved. If...

Earlier today ITS was made aware that some parents are unable to access their myDrake account. We are working to address this issue, but in the meantime, parents can continue to use blueView at https://blue.drake.edu. We will provide updates and will let you know when this service interruption has been resolved. Thank you for your...

Need some extra assistance this weekend? The ITS and Student Services staff are here to help. There will be extra walk-in support hours Saturday, Aug. 25 and Sunday, Aug. 26  from 12-4 p.m. ITS Support is currently located on the second floor of Collier-Scripps and Student Services can be found in Hubbell North. Regular walk-in...