Category: ITS News & Announcements

The ITS Support Center, will be closed for Thanksgiving starting on Wednesday November 21. It will re-open 8 a.m. on Monday November 26. Happy Thanksgiving!

ITS is installing a software upgrade for the EMS online room scheduling system. As a result, access to EMS will be completely unavailable between 2 and 4 p.m. on Friday, November 23. We appreciate your patience while we perform this necessary work. If you continue to have any issues after the planned maintenance window, please...

ITS is making updates to Banner. As a result, access to Banner 9, Banner/DUSIS INB, MyDUSIS, Workflow, ODBC, eTranscripts, Online Balloting, and DSAP will be completely unavailable between 7 a.m. and 7 p.m. on Saturday Nov. 17. This upgrade is being made to apply security and functionality upgrades and patches. We appreciate your patience while we perform this...

Now through November 2, ITS is holding our Student Phishing Quiz, a contest where Drake students can learn about how to identify phishing emails and fraudulent websites and learn how to keep their information safe online. The first 500 people to take the quiz will win a certificate for a free taco courtesy of Taco...

Thank you for your patience. ITS has now resolved the DUGuest wireless network outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787.

At 10:45 a.m., ITS was made aware of a guest wireless network outage. The DUGuest network is currently unavailable but the DUFacStaff and DUStudent networks are unaffected. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. If...

Now through November 2, ITS is holding a Phishing Quiz, a contest where Drake students can learn about how to identify phishing emails and fraudulent websites. The first 500 people to take the quiz will win a certificate for a free taco courtesy of Taco John’s. Everyone who completes the quiz will be entered to...

Thank you for your patience. ITS has now resolved the Internet outage. If you continue to experience issues, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue. If you’d like to receive these notifications via text message, opt in by texting DrakeITS2018 to phone number 226787.

ITS continues to work diligently on the Internet outage. On-campus Internet access has been restored. Off-campus, there are issues reaching Blackboard, myDrake, and the Drake website, depending on your Internet or cellular provider. We appreciate your continued patience while ITS works toward full resolution of this issue.