Microsoft announced that their Teams outage has been resolved. You may need to quit Teams and restart your application. If you continue to have issues accessing Microsoft Teams, please contact the support center for assistance at 515-271-3001 or visit service.drake.edu/its.
Thank you for your patience. ITS has now resolved the long distance issue. If you are still unable to make long distance calls, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
Microsoft identified the Teams outage was a result of an expired certificate. They have deployed a new certificate and are restarting related systems which should eventually restore Teams access. Some Drake users might still find that they cannot access Microsoft Teams from all methods. Please try quitting whichever method (desktop app, web application, mobile phone...
Access to Microsoft Teams is still unavailable, but Microsoft is reporting that they have identified the cause of the outage and are actively working to fix it. We will continue to provide additional information as it emerges.
At 8:30 a.m., ITS was made aware of a long distance outage. This is affecting the ability to make long distance calls to or from campus. ITS is diligently working with the vendor towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your...
At 8:25 this morning, ITS became aware of a global issue with Microsoft Teams. Users are reporting that they are unable to access Teams consistently. Microsoft is aware of the outage and investigating the cause. We will keep you updated as we learn any additional information from Microsoft.
Thank you for your patience. ITS has now resolved the myDrake access issue. If you are still unable to visit myDrake, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
Due to a larger Microsoft outage, some students, faculty, and staff are unable to access myDrake. ITS staff is monitoring the outage, and we are putting up a temporary website with links to key campus sites and tools. We will provide additional updates as we have them. Thank you for your patience.
If you visited service.drake.edu/its or clicked on the IT Support link in myDrake, you may have noticed a new look. We’ve made some changes to the layout to make answers easier to find. In addition to submitting online requests for assistance, be sure to browse the tech resources and instructions available in our knowledge base. Never used our site? Learn more at Using the IT Service...
Thank you for your patience. ITS has now resolved the server issue. New and updated accounts are no longer affected. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.