Some students are reporting that they are unable to access individually created Panopto content within their Blackboard courses. ITS staff has opened a support request with Panopto and are working towards resolving this issue. We apologize for any inconvenience and appreciate your patience in the meantime.
ITS has been working with Mediacom to resolve the issues around Citrix Workspace, but we don’t appear to be closer to a full resolution as Mediacom is dealing with a number of unrelated issues as a result of increased usage of their services. To make it easier for those who are affected, we’ve created documentation...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2020 please see www.drake.edu/its/maintenanceschedule/
ITS is continuing to work with Mediacom on resolving the issues around Citrix Workspace. We will continue to keep you posted of progress and will let you know when this outage has been resolved. Thank you for your continued patience. While we work with Mediacom to solve the issue, anyone affected should instead visit https://vdi.drake.edu/ from a...
Database maintenance will be from 6 a.m. to 3 p.m. this coming Saturday, March 21. This will affect your ability to log into all Drake systems including email, myDrake, MyDUSIS, Blackboard, and Banner. For a full schedule of maintenance dates for 2020 please see www.drake.edu/its/maintenanceschedule/.
Late yesterday afternoon, ITS became aware of Citrix Workspace performance issues on Mediacom’s network. This is affecting the ability to launch applications and desktops from Drake’s Citrix Virtual Apps and Desktops for individuals who receive their home internet service from Mediacom. Applications affected include remote access to Banner, the Campus Desktop, College of Business desktop,...
The upgrade to single sign on (SSO) for eAccounts/Bulldog Bucks that was scheduled for today has been postponed. We will update you when it is rescheduled.
ITS is making updates to eAccounts in order to facilitate single sign on (SSO). The eAccounts system allows you to add Bulldog Bucks to your Drake ID card. After the upgrade on Tuesday, March 17, you will no longer have to enter your credentials a second time when you access eAccounts from the myDrake portal....
These sessions will provide an introduction to distance learning, Blackboard Learn (our learning management system), and Blackboard Collaborate Ultra (our virtual classroom/conferencing solution). Each one hour session will move quickly and will not be recorded but will include a time for Q & A. In Person SessionFriday, March 13 from 12 to 1 p.m. in...
ITS is making updates to Panopto in order to provide single sign on (SSO) access. As a result, access to Panopto will be unavailable on Tuesday, March 10 from 7 to 8 p.m. During this time, users will be unable to view or upload content to and from Panopto. We appreciate your patience while we...