As we previously noted, ITS is upgrading the campus phone system and moving faculty and staff to using Microsoft Teams for calling in early 2021. The Microsoft Teams client will replace traditional handsets and allow faculty and staff to make and receive telephone calls using their office extension from anywhere they are connected to the Internet. ...
Thank you for your patience. ITS has now resolved the building network outage. All buildings should have network connectivity now that power has been restored. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/itsto report your issue. To receive outage notifications by text, opt in by texting DrakeITS2020...
At 10:30 a.m., ITS was made aware of network outages in several buildings caused by the campus power outage. All network connectivity is down in the following buildings: Collier Scripps, Medbury, Fieldhouse, Physical Plant, Old Main. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage...
At 2:00 p.m., ITS was made aware of an outage from our service portal vendor, TeamDynamix. At 2:10, the outage was resolved. If you continue to experience any problems accessing the service portals, please contact the support center at 515-271-3001.
Thank you for your patience. ITS has now resolved the intermittent campus outages. We identified and restarted the affected server. If you continue to experience issues, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.
ITS has been made aware of reports of intermittent disruptions to campus services related to networking and file storage. We are investigating this issue and will provide more information when it becomes available. Thank you for your patience.
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2020 please see www.drake.edu/its/maintenanceschedule/
ITS is making updates to Banner. As a result, access to Banner 9, Banner/DUSIS INB, MyDUSIS, Workflow, ODBC, eTranscripts, Online Balloting, and DSAP will be completely unavailable between 5 a.m. and 5 p.m. on Saturday, Oct. 24. This upgrade is being made to apply upgrades and patches related to security and other functionality. We appreciate...
Follow @DrakeITServices on Twitter and retweet a #DrakeCyberSmart tip between Oct. 12 and 23 to learn how to stay safe online and be entered in a prize drawing! Open to all current Drake students, faculty, and staff members. Full contest rules can be found at drake.edu/its/cybersecure.
ITS is updating Virtual EMS (VEMS) in order to facilitate single sign on (SSO). VEMS is the system that faculty and staff and Registered Student Organizations (RSOs) use to request space on Drake’s campus. In order to make this change, VEMS will be unavailable between 10 a.m. and 12 p.m. on Thursday, Oct. 15. If you are...