ITS is performing maintenance on EMS, Master Calendar and Pyramid on Sunday morning, Sept. 9 from 9 to 11 a.m. As a result, these systems will be unavailable during that time. We appreciate your patience while we perform this necessary work. If you continue to have any issues after the planned maintenance window, please contact...
In order to use Zoom successfully at Drake, you need to go to drake-edu.zoom.us once, and sign in using your Drake email address and password. This will connect you as a user for our campus Zoom license. This step only has to be taken once, but will ensure you will be able to enter class...
ITS will be changing the login screen for all Microsoft 365 applications on the afternoon of Sunday, August 30. After this change, all logins to Microsoft 365 applications will require you to use your Drake email address as your username instead of your 9-digit Drake ID. This change will only affect Microsoft-connected applications like myDrake, Teams,...
ITS is making a required certificate update to the Drake Single Sign On (SSO) system beginning on Tuesday, Aug 25 at 10 p.m. As a result, between 10 p.m. Tuesday night and 2 a.m. Wednesday morning, myDrake, myDUSIS, Blackboard Learn, the IT/Facilities service portal, and other applications that use Drake’s SSO functionality will be unavailable....
Zoom is now reporting that they have resolved their outage and that all users are should be to able to start and join Zoom meetings. Full details at https://status.zoom.us/.
Zoom is reporting that they are still in the process of deploying a global fix, but service has been restored for most users. They will continue to post outage updates at https://status.zoom.us/ until the issue is completely resolved. ITS will post any significant updates from Zoom as they become available and will let you know...
At 7:45 a.m., ITS was made aware of a global Zoom outage. This is affecting the ability of all educational Zoom accounts to use the system. Zoom is working towards a resolution and ITS staff will continue to monitor their updates and will let you when this outage has been resolved. Thank you for your...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2020 please see www.drake.edu/its/maintenanceschedule/
Thank you for your patience. The ITS support center phones at 515-271-3001 are now working again. If you run into tech issues, you can either call and speak to one of our technicians or submit your request or look for self-help information at service.drake.edu/its.
The support center phones at 515-271-3001 are currently experiencing an outage. Phones ring, but are not reaching our technicians and are leaving callers on hold. If you are encountering tech issues, please use our service portal at service.drake.edu/its to report an issue or request assistance until the phone outage is resolved. We apologize for the...