ITS has received reports this morning of mobile device email apps no longer working with Drake email due to Microsoft changing the allowed authentication methods. To fix the issue, remove your Drake account from your email application and re-add it. The Outlook app (available for both iOS and Android) is fully supported by ITS and...
Category: ITS News & Announcements
Self Service/Banner Planned Outage due to Fiscal Year End Maintenance Starting June 30 at 4:30 p.m.
Due to required maintenance for the end of the fiscal year, Admin Pages, Touchnet, and portions of Self Service will be unavailable between 4:30 p.m. on Thursday, June 30 and lasting until 12:01 a.m. on Friday, July 1. We apologize for any inconvenience this may cause. If you experience issues outside of this window, please...
Reminder: ITS routine maintenance tonight
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2022 please see www.drake.edu/its/maintenanceschedule/.
Self Service/Banner Admin Pages Planned Outage – Sunday, June 26 6 a.m. – 10 a.m.
ITS will be applying mandatory security patches to our Oracle Databases starting Sunday, June 26 at 6 a.m. and lasting until 10 a.m. During this time, Self Service, Admin Pages, Workflow, eTranscripts, TouchNet, and other connected systems will be unavailable. These updates are necessary to keep our University data secure. If you experience issues outside...
Panopto Planned Outage June 25th
ITS is making updates to Panopto. As a result, access to Panopto will be unavailable between Saturday June 25th from 8pm to 11pm. This maintenance is being performed to update Panopto to the latest version. We appreciate your patience. If you are unable to access this system after the planned maintenance window, please contact the...
Microsoft 365 Performance
Microsoft has issued an alert that performance on their services may be negatively impacted due to back-end issues and they are diligently working toward resolution. If you experience issues with Microsoft 365 applications including Outlook, Teams, OneDrive, etc., notify us by contacting the ITS Support Center at 515-271-3001 or via the online portal at service.drake.edu/its.
Scheduled Service Outage on June 11
This Saturday, June 11, ITS will be performing required maintenance on the University server storage system. This maintenance will begin at 6 a.m. and be completed by 12 p.m. During this maintenance window, Banner, Transact (eAccounts) and the Drake Password Manager will be temporarily migrated to Drake’s secondary data center. These services will be down...
Multiple Service Outage Resolved
Thank you for your patience. ITS has now resolved the multiple service outage. If you continue to be unable to access Citrix (VDI), the password manager, EMS, or other systems, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2021...
Multiple Service Outage
At 8:00 a.m., ITS became aware of an outage affecting multiple services. As a result, Citrix (VDI), the Password Manager, EMS and several other services are unavailable. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To...
Reminder: ITS routine maintenance tonight
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2022 please see www.drake.edu/its/maintenanceschedule/.