ITS will be updating security passwords for Banner starting Sunday, March 19 at 7:00 a.m. and lasting until 12 p.m. During this time, Self Service, Admin Pages, Workflow, eTranscripts, TouchNet, and other connected systems will be unavailable. These updates are necessary to keep our University data secure. If you experience issues outside of this window,...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2022 please see www.drake.edu/its/maintenanceschedule/.
ITS has tested all systems on the new macOS Ventura update, and the operating system is stable enough to allow Mac clients and users to upgrade after February 24. Feel free to upgrade yourself or contact ITS for support.
Thank you for your continued patience as ITS worked to troubleshoot the Panopto/Blackboard embedded video issue. At this time neither Panopto nor Blackboard have been able to identify the root cause of the issue. We can state that this issue is not campus-wide, as neither Panopto as a service was affected, nor did the error...
ITS is still working to resolve the partial Panopto outage. We are in contact with both Blackboard and Panopto Support and will provide the next update as information becomes available. Thank you for your continued patience. If you are having an issue with Panopto videos within your courses please reach out to ITS @ 515-271-3001...
At 8:10 AM, ITS became aware of a partial Panopto outage. As a result, users may not have access within their Blackboard courses to embedded or copied videos. All instructors can re-add the video to their course to fix the issue. ITS is in contact with the vendor; we are working to discern a systemic...
As announced previously, Drake will no longer be using Single Sign-on (SSO) information with Adobe Creative Cloud (CC) accounts. This is a reminder to anyone who will need to migrate content from their Drake CC account to a personal one. Once the Drake account is deactivated, users will lose access to any content stored in...
As announced previously, Drake will no longer be using Single Sign-on (SSO) information with Adobe Creative Cloud (CC) accounts. This is a reminder to anyone who will need to migrate content from their Drake CC account to a personal one. Once the Drake account is deactivated, users will lose access to any content stored in...
ITS staff have determined the cause of the wireless network outage and have taken steps to resolve it. At this time, all networks including eduroam, DUGuest, and DUEntertainment should be back up and running in most locations on campus. Wireless in Athletics and FPM buildings is still down and ITS staff continues to work on...
Around 2:30 p.m., ITS began receiving reports of Wi-Fi connectivity issues on campus and began investigating. At this time it appears that all wireless networks including eduroam, DUGuest, and DUEntertainment, are not allowing internet traffic across campus. ITS is diligently working towards a resolution. We will provide updates and will let you know when this...