Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2022 please see www.drake.edu/its/maintenanceschedule/.
Thank you for your patience. Panopto has now restored its service and all users can now view, upload, and edit recordings. If you continue to experience issues when accessing Panopto on any device, contact the ITS Support Center at 515-271-3001, or visit service.drake.edu/its to report an issue.
At 7:10am, ITS became aware of a Panopto outage. As a result, users are unable to access the Panopto service, nor view, edit or upload new recordings. ITS is diligently working towards a resolution with Panopto. We will provide updates and will let you know when this outage is resolved. Thank you for your patience.
As many users of SPSS are aware, there is a need for a new license key. We have been working with our vendor since Mid-June to ensure we have the correct license key, but we are are now awaiting for IBM to deliver the correct license key. We appreciate your patience and will post an...
Thank you for your patience. ITS has resolved the issues impacting our MS SQL database environment. All services should be restored, including EMS, PaperCut, Metasys, Citrix, Password Manager, and others. If you continue to experience issues with any of these systems, contact the ITS Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue....
Microsoft resolved the Teams outage overnight and services are restored. If you continue to experience issues when accessing Microsoft Teams on any device, contact the ITS Support Center at 515-271-3001, or visit service.drake.edu/its to report your issue.
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2022 please see www.drake.edu/its/maintenanceschedule/.
At 9 a.m., ITS staff became aware of issues affecting our MS SQL environment. As a result, several systems including EMS, PaperCut, Metasys, Citrix, and others may have limited functionality or be unavailable. ITS is diligently working toward a resolution. We’ll post updates and let you know when this outage has been resolved. To receive...
At 8:45 p.m., a verified Microsoft account posted a tweet indicating that users were unable to access Microsoft Teams or use its features. They’re investigating the cause and working to resolve it. The outage appears to be impacting Drake users as well. Drake ITS staff will share updates as we receive them, and will post...
ITS recently applied a security update to the eduroam network. As a result, everyone who connects to the eduroam network will be prompted to install a new security certificate. If your device isn’t able to accept the certificate or experience wifi connectivity issues after accepting, please contact the ITS Support Center at 515-271-3001 or visit...