Microsoft has issued an alert that performance on their services may be negatively impacted due to back-end issues and they are diligently working toward resolution. If you experience issues with Microsoft 365 applications including Outlook, Teams, OneDrive, etc., notify us by contacting the ITS Support Center at 515-271-3001 or via the online portal at service.drake.edu/its.
Category: ITS News & Announcements
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Scheduled Service Outage on June 11
This Saturday, June 11, ITS will be performing required maintenance on the University server storage system. This maintenance will begin at 6 a.m. and be completed by 12 p.m. During this maintenance window, Banner, Transact (eAccounts) and the Drake Password Manager will be temporarily migrated to Drake’s secondary data center. These services will be down...
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Multiple Service Outage Resolved
Thank you for your patience. ITS has now resolved the multiple service outage. If you continue to be unable to access Citrix (VDI), the password manager, EMS, or other systems, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITS2021...
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Multiple Service Outage
At 8:00 a.m., ITS became aware of an outage affecting multiple services. As a result, Citrix (VDI), the Password Manager, EMS and several other services are unavailable. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your patience. To...
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Reminder: ITS routine maintenance tonight
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2022 please see www.drake.edu/its/maintenanceschedule/.
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Walk-in Support in Carnegie Currently Unavailable
Due to lack of air conditioning in Carnegie Hall, the ITS support center is currently closed for walk-in support. If you’re having tech issues please either visit service.drake.edu/its to request assistance or call 515-271-3001. We apologize for any inconvenience this might cause.
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Self Service and Banner Administrative Pages Planned Outage – Saturday, April 23 at 6 a.m.
ITS is making updates to Banner. As a result, access to Self Service, Banner Administrative Pages, Workflow, ODBC, eTranscripts, Online Balloting, and DSAP will be intermittently unavailable between 6 a.m. and 12 p.m. on Saturday, April 23. This upgrade is being made to apply functional and security upgrades and patches. We appreciate your patience. If...
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Respondus Outage Resolved
Thank you for your patience. Our vendor has now resolved the Respondus system outage and restored service. If you continue to experience issues, please contact the ITS support center at 515-271-3001 or visit service.drake.edu/its to request assistance.
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Update on Respondus Outage
Our vendor is still working to resolve the Respondus system outage. We will keep you posted of progress and will let you know when this outage has been resolved. Thank you for your continued patience.
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Respondus Outage
At 1:30 p.m., ITS became award of an issue where Blackboard Ultra customers cannot currently use LockDown Browser or Respondus Monitor. The vendor is diligently working towards a resolution. ITS will provide updates and will let you know when this outage has been resolved. Thank you for your patience.