Microsoft has started using number matching in Microsoft Authenticator in place of approval requests. As you sign-in to myDrake, Banner, and other resources protected by multi-factor authentication (MFA), you will be provided a number that you enter into Microsoft Authenticator. Number matching enhances security by ensuring you’re the person signing in. For questions, please contact...
Beginning this weekend, all devices using Windows 7 or 8 operating systems or macOS 10.15 (Catalina) or lower will be blocked from accessing Drake networks. This change will occur at 9:00 p.m. Sunday, May 14. Due to our security requirements, we need to ensure that non-vendor supported, older operating system versions are not accessing Drake networks. Once a vendor no longer supports security updates for...
At 1:45 pm May 5, 2023, ITS resolved the Banner Admin Pages issue. Some users were experiencing issues with logging in and timing out of sessions. If you continue to experience issues, please call 515-271-3001 or submit a ticket at service.drake.edu/its. Thank you for your patience.
At 12:30 pm May 5, 2023, ITS became aware of an issue with Banner Admin Pages. Some users are experiencing issues with logging in and timing out of sessions. We are working toward a resolution and will provide updates when the outage has been resolved. Thank you for your patience.
Thank you for your patience. The service interruption for Blackboard has now been resolved. If you continue to be unable to access this system, please contact the Support Center at 515-271-3001 or visit service.drake.edu/its to report your issue.
At 9:00 this morning, ITS became aware that some users are unable to connect to Blackboard. Due to a global DNS issue impacting Blackboard, some users may experience difficulty accessing Blackboard on both the Drake and their home networks. ITS will provide an update when the vendor notifies us the issue has been resolved. Thank...
ITS will be applying updates and patches to PaperCut, the campus printing service, on Thursday, April 20 at 9 p.m. This update will address security issues with the current version of PaperCut. The change will occur during routine ITS maintenance and is not anticipated to cause an outage. Please allow 15 minutes for the update...
Systems supported by ITS may be unavailable due to routine maintenance beginning at approximately 9:00 p.m. tonight until 1:00 a.m. tomorrow morning. For a full schedule of maintenance dates for 2022 please see www.drake.edu/its/maintenanceschedule/.
At 10:00 pm on Thursday, April 6, ITS will be migrating the Password Manager database. During this change, Password Manager may give notice that new connections are restricted. Please allow approximately 10 minutes for any outages to pass. If you experience issues outside this window, please call the Support Center at 515-271-3001 or visit https://service.drake.edu to report...
ITS will be applying upgrades and patches to Banner Saturday, April 8, starting at 7 p.m. and lasting until Sunday, April 9 at 3 a.m. During this time, Self Service, Admin Pages, Workflow, eTranscripts, TouchNet, and other connected systems will be unavailable. These updates are necessary to keep our University data secure and to install...