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Category: ITS News & Announcements

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ITS Alert

Banner Self Service outage resolved

As of 8:30 am, the Banner Self Service outage is resolved. Applications such as the Employee Dashboard, My Finance, and the Student Profile are now accessible. Thank you for your patience as we resolved this issue. If you continue to have issues accessing Banner Self Service, submit a ticket at service.drake.edu/its, call 515-271-3001, or visit...

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Banner Self Service Outage

At 7:30 a.m. June 8, 2023, ITS became aware of an issue with Banner Self Service. Applications such as the Employee Dashboard, My Finance, and the Student Profile are not loading. We are working toward a resolution and will provide updates when the outage has been resolved. Thank you for your patience. 

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ITS Alert

Microsoft Outlook partial service interruption

Over the last few days, ITS has become aware of an intermittent recurring issue with the Microsoft Outlook application and web client. Some users are experiencing interruptions or are not able to access the service. It appears to be currently resolved and Microsoft is monitoring the issue. Up-to-date information about this issue from Microsoft can...

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ITS Alert

Wireless network interruption resolved

Thank you for your patience. ITS has now resolved the network service interruption. We apologize for the interruption and appreciate your patience as we monitored and resolved the issue. If you continue to have issues connecting, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue.

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ITS Alert

Wireless service interruption

As of 9:00 am, ITS became aware of a wireless connection issue in Cowles Library, Occupational Therapy, and Collier Scripps. Some users are not able to connect to eduroam or DUGuest. We will provide updates as we identify the cause and resolve the issue. Thank you for your patience.

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ITS Alert

Service outage resolved

This morning at approximately 10:00 am, several ITS services became inaccessible including Banner, Self-Service, and the drake.edu website. This outage was related to scheduled maintenance performed earlier in the morning. The issue has been resolved and all services are restored. Hosted services such as Blackboard and email were not impacted. We apologize for the disruption...

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ITS News & Announcements

ProcessMaker and Self Service partial systems outage resolved

As of 10:00 a.m. May 19, the Ellucian issue affecting ProcessMaker and the Self Service Experience dashboard has been resolved. Users were experiencing issues accessing these services. ProcessMaker and the Self Service Experience dashboard should now be accessible. Thank you for your patience. If you are still experiencing issues with these services, visit service.drake.edu/its, call...

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ITS Alert

ProcessMaker and Self Service partial systems outage

As of 9:30 a.m. May 19, ITS has been made aware of an Ellucian issue affecting ProcessMaker and the Self Service Experience dashboard. Users may not be able to access these services or may experience service interruptions. Admin Pages and Self Service applications are not currently impacted. We are working with Ellucian to determine the...

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ITS News & Announcements

Drake networks security update on Thursday, May 18

On Thursday, May 18, ITS will be processing a change to the security policies for Drake networks. No service outage is anticipated, and access to campus systems will not be impacted. Please contact ITS online at service.drake.edu/its, by phone at 515-271-3001, or by visiting the lower level of Carnegie Hall to report an issue.